02-10-2010 08:19 PM
I have an HP m9160f with 64bit Windows Vista Home Premium, the system has a wireless keyboard and mouse. It worked fine for about a year and then one day the keyboard just stopped working. I have tried updating the software to no avail. Mouse still works using the same wireless USB. Can someone help me to figure out whatwent wrong. The keyboard was never dropped so there was no damage.
02-10-2010 08:42 PM - edited 02-10-2010 08:43 PM
Have you replaced the batteries in the keyboard? I use rechargeable batteries in my Logitech wireless keyboard and mouse.
HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
HP Phoenix 860-170VR; i7-6700K 4.0 GHz; 8 GB DDR4 memory; Samsung EVO 840 500 GB SSD; Radeon R9-390X video card; Win 10 Home
HP Elite x2 1012 G1 Tablet w/Travel Keyboard and Stylus; Core m3 processor; 4 GB DDR4 memory; Samsung 128 GB SSD; Audio by
Bang & Olufsen; Win 10 Home
HP Photosmart 7520 AIO
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02-15-2010 05:10 PM
My wireless keyboard (came with xb4 docking station) has also gone dead, and it's not the batteries. Interesting that the mouse is working just fine.
Please advise if anyone finds a solution..... HP support is pretty useless (as usual).
I just found something that worked for me.
My situation: Wireless keyboard and mouse that came with xb4 docking station (mouse and keyboard both have model number 5189URF). Both worked fine for several weeks, then keyboard stopped responding (mouse was fine). Batteries had a good charge. Different USB ports had no effect.
What worked for me is described here: http://support.hp.com/us-en/document/c00048086#N14
What they don't tell you in ANY manual (which is close to criminal) is that the blue light on the USB receiver is actually a reset button! With the receiver plugged in to a USB port, I pushed the button/light until it started flashing. What it doesn't tell you to do next is to push the blue button (not lighted) on the bottom of the keyboard until the blue light on the receiver STOPS flashing. At that point, my keyboard started to function again, and the mouse was just fine.
I wish I had back the two hours of my life I spent in chat with an HP tech who couldn't get it into his/her head that I was having a problem with a wireless KEYBOARD and not a wireless NIC (made three suggestions for fixes to wireless NIC issues). But at least I can use my PC again!
I hope this survives a reboot and I'm not jinxing myself by posting it here......