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HP Recommended
Envy Desktop 860-180st
Microsoft Windows 10 (64-bit)

I bought this machine with just an SSD because I wanted to install two hard drives I already own. However, the pictures in the upgrade manual show that you need to attach 4 nylon pins to each hard drive to install it in the drive cage. The pins slide down slots in the side of the drive cage and physically hold the hard drive in place.

 

Since none of these guide pins came with my machine, does anyone know where I can get them?

 

Thanks,

-Bob

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @RSRausch,

 

Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

View solution in original post

4 REPLIES 4
HP Recommended

Hi @RSRausch,

 

Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
HP Recommended

Tardis40's post led me to call HP Support. They told me I could buy the hard drive screws* I needed at Best Buy or Walmart. I looked on both websites without luck, but then found them on eBay. They apparently have been used on a number of HP desktop computers for mounting hard drives.

 

-Bob

 

*Unfortunately I called them guide pins, because that is what they looked like in the picture in the upgrade manual. 

HP Recommended

Would you please reply after you have tested the screws?  Then post back the link.  A lot of people need this info !!  :manvery-happy:

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
HP Recommended

Just to close the loop and pass along some information, I was able to purchase the drive screws I needed on eBay. They were inexpensive. Just search "HP hard drive mounting screws" and look for a set like the picture below.

 

6 X Hard Drive Mounting Screws / Guides Dell Vostro 410, 420, 200s, 220s, I 530s...

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.