Generic - compact Flash Generic - MS/Ms pro Generic - SM/xd - Picture Generic - SD/MMc

[jr44039]

[jr44039]

[The_Fossette]

Hi @jr44039

I would like to know what all devices are connected to the computer? 

I recommend you to make sure only the keyboard and mouse is connected to the computer and then check whether the camera and other media devices are getting detected.

Let me know how it goes.

Take care.

Cheers!

[jr44039]

Thanks,

Jim

[The_Fossette]

Hi @jr44039

I would like to know whether the issue is resolved?

If any other questions arise, please feel free to write back to me.

Take care!

Cheers!

[jr44039]

Hello,

This is not at all resolved and not even close to being resolved.

Been to Challenger Backup Solutions, LLC site to get updated driver is a joke.

This is also  is the 15 in 1 Card reader on the computer not working .  That came with computer.

The card readers are not Working.  All the Generic  ones i posted .

Been on HP's site and No help.  Also in Event viewer says need software install to work. and drivers update.

Thanks,

Jim

[The_Fossette]

Hi @jr44039

I recommend you to contact phone support to further diagnose the issue.

Follow below steps to contact phone support.

Open link:  www.hp.com/contacthp/
Enter Product number or select to auto detects
Scroll down to "Still need help? Complete the form to select your contact options"
Scroll down and click on HP contact options - click on Get phone number.

Take care!

Cheers!

[jr44039]

I am not calling or paying for HP Support.  Thats a joke.

Not going to Happen.

Jim

[Jeet_singh]

Hi @jr44039,

Thank you for posting on the HP Support Forums,

I have brought your issue to the attention of an appropriate team within HP. 

They will contact you shortly and likely request information from you in order to look up your case details or product serial number. 

Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

If you wish to show appreciation for my efforts to help you out, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[jr44039]

Hi Jeet,

What is Hp support going to try and if they do is there going to be a charge.

I have been working on this and may have come up with a soultion in the prosess of testing.

I am open to support so i guess we will see.

If this works what i have tried will let you know. But going to test it out.

Thanks,

Jim