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Generic - compact Flash Generic - MS/Ms pro Generic - SM/xd - Picture Generic - SD/MMc
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Tutor
Posts: 14
Member Since: ‎04-16-2017
Message 11 of 20 (98 Views)

Re: Generic - compact Flash Generic - MS/Ms pro Generic - SM/xd - Picture Generic - SD/MMc

4.jpg

Tutor
Posts: 14
Member Since: ‎04-16-2017
Message 12 of 20 (96 Views)

Re: Generic - compact Flash Generic - MS/Ms pro Generic - SM/xd - Picture Generic - SD/MMc

2017-04-19_20-13-14.jpg

HP Support Agent
Posts: 3,118
Member Since: ‎07-19-2016
Message 13 of 20 (69 Views)

Re: Generic - compact Flash Generic - MS/Ms pro Generic - SM/xd - Picture Generic - SD/MMc

Hi @jr44039

 

I would like to know what all devices are connected to the computer? 

 

I recommend you to make sure only the keyboard and mouse is connected to the computer and then check whether the camera and other media devices are getting detected.

 

Let me know how it goes.

 

Take care.

 

Cheers!

The_Fossette
I work on behalf of HP

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Tutor
Posts: 14
Member Since: ‎04-16-2017
Message 14 of 20 (61 Views)

Re: Generic - compact Flash Generic - MS/Ms pro Generic - SM/xd - Picture Generic - SD/MMc

2017-04-20_19-19-44.jpg

 

Thanks,

Jim

HP Support Agent
Posts: 3,118
Member Since: ‎07-19-2016
Message 15 of 20 (50 Views)

Re: Generic - compact Flash Generic - MS/Ms pro Generic - SM/xd - Picture Generic - SD/MMc

Hi @jr44039

 

I would like to know whether the issue is resolved?

 

If any other questions arise, please feel free to write back to me.

 

Take care!

 

Cheers!

The_Fossette
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

Tutor
Posts: 14
Member Since: ‎04-16-2017
Message 16 of 20 (46 Views)

Re: Generic - compact Flash Generic - MS/Ms pro Generic - SM/xd - Picture Generic - SD/MMc

Hello,

 

This is not at all resolved and not even close to being resolved.

 

Been to Challenger Backup Solutions, LLC site to get updated driver is a joke.

 

This is also  is the 15 in 1 Card reader on the computer not working .  That came with computer.

 

The card readers are not Working.  All the Generic  ones i posted .

 

Been on HP's site and No help.  Also in Event viewer says need software install to work. and drivers update.

 

Thanks,

Jim

HP Support Agent
Posts: 3,118
Member Since: ‎07-19-2016
Message 17 of 20 (42 Views)

Re: Generic - compact Flash Generic - MS/Ms pro Generic - SM/xd - Picture Generic - SD/MMc

Hi @jr44039

 

I recommend you to contact phone support to further diagnose the issue.

 

Follow below steps to contact phone support.

 

Open link:  www.hp.com/contacthp/
Enter Product number or select to auto detects
Scroll down to "Still need help? Complete the form to select your contact options"
Scroll down and click on HP contact options - click on Get phone number.

 

Take care!

 

Cheers!

The_Fossette
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

Tutor
Posts: 14
Member Since: ‎04-16-2017
Message 18 of 20 (40 Views)

Re: Generic - compact Flash Generic - MS/Ms pro Generic - SM/xd - Picture Generic - SD/MMc

I am not calling or paying for HP Support.  Thats a joke.

 

Not going to Happen.

 

Jim

HP Support Agent
Posts: 3,477
Member Since: ‎07-26-2016
Message 19 of 20 (19 Views)

Re: Generic - compact Flash Generic - MS/Ms pro Generic - SM/xd - Picture Generic - SD/MMc

Hi @jr44039,

 

Thank you for posting on the HP Support Forums,

I have brought your issue to the attention of an appropriate team within HP. 

 

They will contact you shortly and likely request information from you in order to look up your case details or product serial number. 

Please look for a private message from an identified HP contact. 

 

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

 

If you wish to show appreciation for my efforts to help you out, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

 

Regards,

Jeet_Singh
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

Tutor
Posts: 14
Member Since: ‎04-16-2017
Message 20 of 20 (12 Views)

Re: Generic - compact Flash Generic - MS/Ms pro Generic - SM/xd - Picture Generic - SD/MMc

Hi Jeet,

 

What is Hp support going to try and if they do is there going to be a charge.

 

I have been working on this and may have come up with a soultion in the prosess of testing.

 

I am open to support so i guess we will see.

 

If this works what i have tried will let you know. But going to test it out.

 

Thanks,

Jim

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