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Honor Student
Posts: 3
Member Since: ‎06-04-2011
Message 1 of 4 (2,756 Views)
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HP DVD RAM UJ8E1

Operating System: Microsoft Windows 8.1 (64-bit)

I get the following message below in Device Manager:

 

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

 

How do I resolve this issue?

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Re: HP DVD RAM UJ8E1

Hi,

 

Try following the procedure under the sub-heading ResolutionMethod 3: Manually fix corrupted registry entries on the link below to remove the Upper and Lower filters and see if this helps the issue.

 

http://support.microsoft.com/kb/982116

 

Regards,

 

DP-K

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Provost
Posts: 44,319
Member Since: ‎09-24-2010
Message 2 of 4 (2,752 Views)

Re: HP DVD RAM UJ8E1

Hi,

 

Try following the procedure under the sub-heading ResolutionMethod 3: Manually fix corrupted registry entries on the link below to remove the Upper and Lower filters and see if this helps the issue.

 

http://support.microsoft.com/kb/982116

 

Regards,

 

DP-K

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****Please mark Accept As Solution if it solves your problem****
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Microsoft MVP - Windows Insider

Honor Student
Posts: 3
Member Since: ‎06-04-2011
Message 3 of 4 (2,734 Views)

Re: HP DVD RAM UJ8E1

This resolved the issue! Thank you very much!

 

Provost
Posts: 44,319
Member Since: ‎09-24-2010
Message 4 of 4 (2,725 Views)

Re: HP DVD RAM UJ8E1

You're more than welcome Smiley Happy

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Windows Insider

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