HP Envy 14 Palmcheck

[AfrikaKorps4]

Hello there, 

I want to be able to play some games on my computer but my palmcheck is not letting me. Every time that I want to go and move around and at the same time be able to look around, there is a delay between the two. I figured that it was because of my palmcheck settings but when I go and change them, it does not do anything. Any help would be appreciated.

Thanks!

[DavidPK]

Hi,

Can you post back with the full Model No. and Product No. of your 14t series notebook - you can usually get this by holding down the fn key and pressing esc, otherwise see Here for a guide on locating this information.

Regards,

DP-K

[AfrikaKorps4]

Hi there.
Thank you for replying so quickly.
Product number: J5V11AV
Model number: 14t-u000

[DavidPK · Accepted solution]

Hi,

Normally, you just need to turn off SmartSense or PalmCheck the Synaptics control panel - however from what I've seen, this no longer seems to work for Windows 10 versions of this driver.

You may be able to get around this as follows.

First, download the Synaptics driver on the link below and save it to your Downloads folder.

Synaptics Driver Version 17.0.18.8

Turn off your wireless card ( should be f12 ).

Open windows control panel, open Programs and Features, right click the current Synaptics driver and select Uninstall.

When complete, restart the notebook.

When windows has reloaded, open your Downloads folder and run the Synaptics installer - when this has completed, restart the notebook again.

Open the Synaptics settings panel, disable SmartSense or PalmCheck and then check if the touchpad will now work with a keyboard key held down. 

If it does, turn your wireless card back on and use the utility on the following link to prevent Windows 10 from automatically updating the Synaptics driver.

https://support.microsoft.com/en-gb/kb/3073930

Note:  If this does not work, your existing Synaptics driver can be re-downloaded from the following link.

http://ftp.hp.com/pub/softpaq/sp72001-72500/sp72142.exe

Regards,

DP-K

[Wasabi1]

hi

i see you have alot of experience and can you help me i have a hp envy 15:

Product name:HP ENVY Notebook
Product number:P0U49EA#ABU

and i need help turning my palm check turned off do i do the same as what you told the other person or something diffrent i am on windows 10

thanks

[Wasabi1]

Product name:HP ENVY Notebook
Product number: P0U49EA#ABU

[DavidPK]

@Wasabi1

Yes, the same procedure should work for your notebook - the only difference being that if it doesn't work, your original driver can be downloaded from Here.

Regards,

DP-K

[Wasabi1]

thank you

[DavidPK]

@Wasabi1

You're welcome

All the best,

DP-K

[Wasabi1]

hi can you help me with another problem

my hp envy 15

Product name:HP ENVY Notebook
Product number: P0U49EA#ABU

BIOS:F.12-08/05/2015
Keyboard revision:80.32
Total memory:8.00 GB
Processor name:AMD A10-8700P Radeon R6, 10 Compute Cores 4C+6G

wireless keeps saying no internet access ever so often how can i fix this