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Honor Student
Posts: 4
Member Since: ‎02-16-2014
Message 1 of 7 (333 Views)

HP Pavilion m9698D cannot boot up after CMOs battery change

hi

my boot up of HP PC recently encountered some CMOs error, i thoughtthe CMOs battery might be flat. i changed the CMOs battery and nowthe PC cannot boot up. the power button on the tower casing just flashed blue , followed by orange, the internal fans spin for a while and PC will shut down without OS screen appearing and the PC just restart again. this blue-orange-shutdown/restart repeated itself with nothing appearing on screen

 

i swapped back the flat CMOS battery and the result is the same

 

appreciate advice, if any. thanks!

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Provost
Posts: 16,316
Member Since: ‎11-21-2008
Message 2 of 7 (326 Views)

Re: HP Pavilion m9698D cannot boot up after CMOs battery change

CKGoh, welcome to the forum.


When I see symptoms such as you are experiencing, I immediately suspect the power supply unit (PSU).  Here is a guide that will help you troubleshoot it.

 

Also, you should test your memory.  The best way is to remove all of the memory and replace it one stick at a time and boot.

 

Please click "KUDOS Thumbs Up" if I have helped you and click "Accept as Solution" if your problem is solved.

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HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

HP Phoenix 860-170VR; i7-6700K 4.0 GHz; 8 GB DDR4 memory; Samsung EVO 840 500 GB SSD; Radeon R9-390X video card; Win 10 Home

HP Elite x2 1012 G1 Tablet w/Travel Keyboard and Stylus; Core m3 processor; 4 GB DDR4 memory; Samsung 128 GB SSD; Audio by
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HP Photosmart 7520 AIO


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**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

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Honor Student
Posts: 4
Member Since: ‎02-16-2014
Message 3 of 7 (320 Views)

Re: HP Pavilion m9698D cannot boot up after CMOs battery change

really? a change of CMOs and i get a PSU problem. i go read the guide . thanks!

Honor Student
Posts: 4
Member Since: ‎02-16-2014
Message 4 of 7 (304 Views)

Re: HP Pavilion m9698D cannot boot up after CMOs battery change

i tried the steps in the guide. doesn't help. my PSU light is strong and steady. but i did notice a red light flash from the ATI graphics card before the shutdown. what does this mean? PSU gone or need to re-seat my graphics card?

 

its really a simple CMOs battery change LOL.

Provost
Posts: 16,316
Member Since: ‎11-21-2008
Message 5 of 7 (299 Views)

Re: HP Pavilion m9698D cannot boot up after CMOs battery change

Thank you for the additional information.

 

Sometimes what appears to be a simple CMOS battery change may be a symptom, not a cure.

 

Did you test the memory as suggested.  I have seen memory also cause the symptoms.

-----------------------------------------
Signature:

HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

HP Phoenix 860-170VR; i7-6700K 4.0 GHz; 8 GB DDR4 memory; Samsung EVO 840 500 GB SSD; Radeon R9-390X video card; Win 10 Home

HP Elite x2 1012 G1 Tablet w/Travel Keyboard and Stylus; Core m3 processor; 4 GB DDR4 memory; Samsung 128 GB SSD; Audio by
Bang & Olufsen; Win 10 Home

HP Photosmart 7520 AIO


++++++++++++++++++
**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

___________________________
I am not an HP employee.
Honor Student
Posts: 4
Member Since: ‎02-16-2014
Message 6 of 7 (290 Views)

Re: HP Pavilion m9698D cannot boot up after CMOs battery change

yup, tested the rams , video card, remove blu ray & hard disk connections and cut my fingers in the process.

Provost
Posts: 16,316
Member Since: ‎11-21-2008
Message 7 of 7 (283 Views)

Re: HP Pavilion m9698D cannot boot up after CMOs battery change

Okay, turn off the power.  Unplug the main ATX power cable from the motherboard and replace it.  Also, check all of the connections to assure they are tight.

 


CKGoh wrote:

yup, tested the rams , video card, remove blu ray & hard disk connections and cut my fingers in the process.


This is one of the hazards of working in tight places with sharp edges.  I cut my fingers everytime I work inside of the case.  No matter how minor the task.

-----------------------------------------
Signature:

HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

HP Phoenix 860-170VR; i7-6700K 4.0 GHz; 8 GB DDR4 memory; Samsung EVO 840 500 GB SSD; Radeon R9-390X video card; Win 10 Home

HP Elite x2 1012 G1 Tablet w/Travel Keyboard and Stylus; Core m3 processor; 4 GB DDR4 memory; Samsung 128 GB SSD; Audio by
Bang & Olufsen; Win 10 Home

HP Photosmart 7520 AIO


++++++++++++++++++
**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

___________________________
I am not an HP employee.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation