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Top Student
Posts: 8
Member Since: ‎08-10-2009
Message 1 of 2 (1,276 Views)

Hard Drive Problem Under Warranty


Hard Drive Problem Under Warranty


The Desktop is :

HP Pavilion Elite m9177c - I had-it since nearly a year and a haft

Still on Warranty (for Parts)


Problem : Since a while One of the 2 Hard Drives had a Problem



How does-it work with HP for Covering Parts Under Warranty ?


1- Do I have to return the HD with all the info on-it in exchange or

2- Do they supply a New HD without exchange ?

3- or …



And may God Bless


Associate Professor
Posts: 1,250
Member Since: ‎01-27-2009
Message 2 of 2 (1,263 Views)

Re: Hard Drive Problem Under Warranty

Contact HP.  You'll need to return the defective drive.  If the drive is dead, then you will not be able to wipe the data on the drive.  I'd avoid the cross-ship option.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation