01-09-2009 04:36 PM
I just got my new HP m3940f in September 2008 for my new job. In December 2008 my hard drive is making a loud horibile sound everything it boots up and continues until I shut it down. I stopped the two fans in the back just to make sure it wasn't a fan rubbing up against something and it wasn't it. This is my first HP so I figured I would ask. I also ran the hardware diagnostic and everything passed.
Thanks for your help
01-09-2009 05:54 PM
Back up your files and stop using the computer.
Contact HP for a replacement drive since the computer is still under warranty.
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01-12-2009 07:34 AM
Thanks for getting back to me so quickly.
I actually backed up my drive the other night and I called HP Support last night via Live Chat and I was told by them that it was a fan issue and not a hard drive issue because HP hard drives don't make noises. When I explained that I had test the fans and had stopped them from moving to make sure the sound wasn't coming from the fan and that it was the hard drive, he repeated told me that it was a fan. I pointed out that I had 224 days left on my warranty and would like a replacement hard drive and would send them my old one, I was told that he would have to do tests first. Through my 2hr + fustrations, I thanked him for his time and was going to go BestBuy and see about them looking at it being they are a partner in repairs. However, I'm going to call this time to see if I can get someone on the phone so they can hear what's happening.
Thanks again for your help.
01-12-2009 02:26 PM - edited 01-12-2009 02:29 PM
01-14-2009 03:37 PM
01-21-2009 08:38 PM
12-15-2010 05:43 AM
ok. check this out. I took out the hard drive and all 4 screws that hold the HD to the case were LOOSE! Take out your hard drive and tighten all the screws connecting it to the metal case that attaches to the chassis of the laptop. This should fix the problem.
Now if only HP would make a fan cover that could be easily removed then all would be right with the world.