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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-10-2011 04:56 PM

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HP really wants to make you think you are crazy.

 

Since my pavillion desktop was new there has been something wrong with one of the fans.  Sometimes when you come out of sleep mode a fan will run and never stop.

 

I called support when it first haqppened and he ran me through some diagnostics and the result was "the cooling fan is functioning properly".  For the life of me I can't remember where he had me go to run it but I don't think it was through Troubleshooting in HP Support.  I think it was at F9 or something when starting up.

 

So it's really hot here and I want to get this resolved so I call back and not one of the techs knows of a diagnostic to tell if the fan is functioning?  Huh?  The guy four months ago had me run it first thing.  Why can't they now tell me again how to run it?

 

Does anyone know?

 

 

11 REPLIES 11

‎05-11-2011 12:47 AM

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Would you please provide your unit Product Number or Model? Also BIOS revision would be nice to have. Without this information it is difficult to try helping you.
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‎05-11-2011 07:30 AM

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p6608f  BV619AA

 

BIOS 6.12  07/12/10

 

I'm really trying to find the diagnostic the tech had me run.  It was a good tool and am shocked that when I call HP now no one knows about it.

1 person found this reply helpful
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‎05-11-2011 07:51 AM

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For the Diags from BIOS you should hit F9 on POST. You can use DIAGS from within HPSA. You should find HPSA icon on your Desktop or in Start-All Programs. If you will explore HP folder in the root directory you may find something like HP Diagnostics where an ISO Image should be available enabling you to burn bootable CD with OS independant diagnostics. Regarding the fan running high on wake up from S3 pls keep checking next BIOS release which usually is solving this kind of issues.
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‎05-11-2011 08:29 AM

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So I assume the BIOS is the most current.

 

In HPSA there is a tool "HP System Board Check".  Perhaps this is what he had me run but I remember it being more specific to the fan(s) operation.  Any idea if that tool exists?

 

When I do the "SP System Board Check" the loud fan I hear after coming out of sleep comes on for a few seconds during the test.  The test reports no problems.

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‎05-12-2011 12:20 AM

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I would wait for BIOS 6.13 and read the fixes implemented.
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‎06-25-2011 08:54 AM

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Were you ever able to get an answer about running a fan specific diag?  I am having fan issues with my machine.

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‎06-25-2011 02:20 PM - edited ‎06-25-2011 02:21 PM

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pagnmickie,

Please do not hi-jack a thread.

When you repost, can you specify the model# and what the fan is doing.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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‎06-27-2011 04:38 AM

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Hi again,

For some reason BIOS later than 6.12 was not published on HP.com.

Current revision is 6.16. I have tried to address this with responsible team. Give it few days and check SW and Drivers updates for your product.

 

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‎05-29-2013 01:29 PM

HP Recommended
hi,
Left side to touch pad of my lap getting heated up while playing movie..
My lap details
Pavilion dv6 6154tx
OS WINDOWS 7 64bit home premium
Bios ver F.1B
May i know possible cause for same
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