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‎01-27-2017 04:01 AM

HP Recommended
Product: HP P2 1343W
Operating System: Microsoft Windows 7 (32-bit)

Hello! I Recently got a new computer. (last night) I installed the drivers ovenight and stuff. Then this morning, I go into my properties of my computer, and i see 6 GB , 2.86 Usable.  How do I fix this?

 

CPU : AMD E2 APU

RAM: 6GB DDR3 @ 1666MHz

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-27-2017 05:17 AM - edited ‎01-27-2017 05:18 AM

HP Recommended

The reason that is happening is because the Windows OS is 32bit.  To use all of the memory it needs to be 64bit.

 

Since this is a "new computer" just reinstall the Windows 7 from a 64bit source instead of the 32bit.  You can use the same key as before.


I'm not an HP employee.
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1 REPLY 1

‎01-27-2017 05:17 AM - edited ‎01-27-2017 05:18 AM

HP Recommended

The reason that is happening is because the Windows OS is 32bit.  To use all of the memory it needs to be 64bit.

 

Since this is a "new computer" just reinstall the Windows 7 from a 64bit source instead of the 32bit.  You can use the same key as before.


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
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