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Honor Student
Posts: 4
Member Since: ‎03-14-2014
Message 1 of 2 (223 Views)

No sound external on hp 500-005a cept with headphones?

My sound won't work on new HP 500-005a. Can only work with headphones. Its enabled, not muted and I can't work it out. Can you help??

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Provost
Posts: 39,106
Member Since: ‎01-07-2009
Message 2 of 2 (213 Views)

Re: No sound external on hp 500-005a cept with headphones?

[ Edited ]

What is the installed operating system?

 

Is this something recent that happened after an update or perhaps the addition of new hardware?

 

Have you considered using Windows system restore and choosing a restore point dated before the issue began?

 

Doing this will not cause any data loss and is reversible.

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