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‎06-20-2016 11:29 PM

HP Recommended
Product: HP Pavilion 23" TouchSmart
Operating System: Microsoft Windows 8.1 (64-bit)

Hello, the optical drive in my HP Pavilion 23" TouchSmart is not functioning properly. In the device manager it says that it is the result of the conifguration in the registry being incomplete or damaged (code 19 error), but i can not solve the issue. i have tried solving it by checking for driver updates and by checking for upper and lower filters using regedit but neither of those were present. i can not find any other possible solutions anywhere. thanks for the help.

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-21-2016 06:59 AM

HP Recommended

Hi:

 

The only suggestion I can offer would be to go through the troubleshooting steps in the link below that you haven't tried.

 

https://support.microsoft.com/en-us/kb/314060

View solution in original post

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3 REPLIES 3

‎06-21-2016 06:59 AM

HP Recommended

Hi:

 

The only suggestion I can offer would be to go through the troubleshooting steps in the link below that you haven't tried.

 

https://support.microsoft.com/en-us/kb/314060

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‎06-21-2016 09:15 AM

HP Recommended

Thanks so much, Paul. The solution was in the link provided.

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‎06-21-2016 09:16 AM

HP Recommended

You're very welcome.

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