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Honor Student
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Member Since: ‎01-24-2014
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P6710f power issue

Somehow, the power stopped working on my wife's P6710F.  The computer had been left on and logged in to her business email (Outlook) account. Normally, all I do is move the mouse around until her screen lights up, and then proceed from there.  This time, nothing happened, so I checked the monitor, turning it off and back on.  It responded with a "No Input" message.  I played around with the mouse, which is new, and tapped on the keyboard, both with no results.  I attempted to turn the power button on and off, but there was no reaction.  Additionally, none of the other buttons functioned on the desktop, such as trying to open the drive doors.  I verified that ALL of the connections were secure.  The UPS was functioning, but I turned it off and on again just to be sure.  We did not experience a power surge recently.  This has happened to my Acer desktop, also.  Any ideas?

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Re: P6710f power issue

The basic tests need to be performed.  Test the outlet first (a lamp will suffice).  Connect the computer directly to that outlet, by-passing any other device (UPS, surge protector). Then test the PSU per guidelines found here.

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Top Student
Posts: 9
Member Since: ‎04-25-2010
Message 2 of 8 (567 Views)

Re: P6710f power issue

I have had similar experiences. In my case, I found that it was an issue with the computer "waking up" after going into power saving [snooze] mode.  This only happened to me when I made the mistake of setting the BIOS to S3 [more power savings] mode. I've since learned my lesson, and if I choose to use power savings, I set it to S1 [less power savings] mode. Using S1, I haven't had any problems since.

Charlie

Honor Student
Posts: 4
Member Since: ‎01-24-2014
Message 3 of 8 (561 Views)

Re: P6710f power issue

Charlie,

Thank you for taking the time to answer this for me.  How can I set the BIOS?  Remember that I can't seem to get it to power up at this point.  Thanks in advance.

Steve

Top Student
Posts: 9
Member Since: ‎04-25-2010
Message 4 of 8 (558 Views)

Re: P6710f power issue

Steve,

 If you can not get it to power up at all, perhaps you have an actual hardware problem, like a failed power supply, bad memory, failed hard drive or bad CPU. I've had all 4 happen to me a various times [I own 5 computers] Do you get any sort of beep noises from the machine when you start it? During start up, the BIOS runs a POST [power on, self test] Normal is one beep. Anything else is a code to help you narrow down what the issue is. Short of having a power supply tester [I bought one recently on NewEgg.com for cheap] the best thing is to substitute known good parts, like a power supply or memory.  Does the power LED light up on the front of the computer when you turn it on?

Honor Student
Posts: 4
Member Since: ‎01-24-2014
Message 5 of 8 (550 Views)

Re: P6710f power issue

Charlie,

 

I get nothing.  No light, beep or any other indication of life.

Dean
Posts: 6,630
Member Since: ‎09-28-2010
Message 6 of 8 (542 Views)

Re: P6710f power issue

[ Edited ]

The basic tests need to be performed.  Test the outlet first (a lamp will suffice).  Connect the computer directly to that outlet, by-passing any other device (UPS, surge protector). Then test the PSU per guidelines found here.

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Honor Student
Posts: 4
Member Since: ‎01-24-2014
Message 7 of 8 (503 Views)

Re: P6710f power issue

thanks. replaced the PSU. all is well!
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Dean
Posts: 6,630
Member Since: ‎09-28-2010
Message 8 of 8 (496 Views)

Re: P6710f power issue

Thank you for the follow-up. Glad to assist.

(And many thanks for the Kudo/Solution flags).

I am a volunteer. I am not an HP employee.
Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

Loaner: Envy Omen Windows 10 Home 64 4th Gen Intel(R) Core(TM) i7-4720HQ Processor + NVIDIA GeForce GTX 960M 2GB Discrete Graphics (8GB memory) 128GB SSD
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(2) HP DV7t i7 3160QM 2.3Ghz 8GB
HP m9200t E8400,Win7 Pro 32 bit. 4GB RAM, ASUS 550Ti 2GB, Rosewill 630W. 1T HD SATA 3Gb/s
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