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- Please update HP H8-1423 spec page
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04-22-2017 02:23 AM
The specification page at https://support.hp.com/us-en/document/c03528369 states the motherboard is an M3970AM-HP (Angelica 2). Unfortunately the M3970AM is an Angelica 1, and is not compatible with higher end AMD CPUs such as the AMD FX-8350 it comes with. This model actually comes with an M3970CM board that is compatible with this cpu. I know because I just replaced it. That was after trying a new M3970AM, new ram, cpu, ps, and video card. HP, please update this.
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04-23-2017 09:12 AM
Hello @CountryRoad,
I have brought your issue to the attention of an appropriate team within HP.
They will likely request information from you in order to look up your case details or product serial number.
Please look for a private message from an identified HP contact.
Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
Thank you for visiting the HP Support Forum.
Chimney_83
I am an HP Employee
04-23-2017 09:12 AM
Hello @CountryRoad,
I have brought your issue to the attention of an appropriate team within HP.
They will likely request information from you in order to look up your case details or product serial number.
Please look for a private message from an identified HP contact.
Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
Thank you for visiting the HP Support Forum.
Chimney_83
I am an HP Employee
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