08-30-2012 05:07 AM
Hello, recently my mother bought a laptop and she is able to use microsoft applications without problems, without having to insert the product key which was on the bottom of her laptop (note this is not a trial version) (when i say mircosoft applications i mean word, presentation, excell ect) when I got my laptop It came preloaded with microsoft applications but It kept asking me for a product key so the product key (just like my mums did at first, she didnot purchase another product key) which was on the bottom it was not vallied I spoke to a mircosoft advisor who advised me to speak to the company that i bought the laptop from, my laptop is compaq and I'm wondering what to do, if anyone could help me that would be fantastic and as my laptop was advertised as free use of microsoft applications you expect to be able to use them for free & I am a student and in need to be able to complete coursework for studies. The question is how am I going to use it without having to purchase another product key? Thank you
08-30-2012 05:28 AM
The product key on the laptop is the OS key, not one for any other application. Microsoft word is not the same as Microsoft Office.(which has Excel, Presentation, etc) However, I think Microsft Works is a free apllication contained on many new computers. If the features of Microsoft Office is what is needed but free alternative is OpenOffice: http://download.cnet.com/OpenOffice-org/3000-18483
Or LibreOffice: http://download.cnet.com/LibreOffice/3000-18483_4-
Please click "Accept As Solution" if my help has solved your problem. ----------}
This is a user supported forum. I am a volunteer and I do not work for HP.
08-30-2012 05:58 AM
none of the MS office version is free... if you purchased a product it can have office preloaded full version or preloaded trial version. if its a full version, it wont ask for kay. also key pasted on the CD shipped along.
if its a limited period tried offer, you will be asked to purchased the key once its expired. also, if its a trial version with unlimited usage, some features are disabled and ads are seen while you use the product...
now the options for you are
1) verify if you have the full version and insert the key for activation. - by calling HP or just by checking the box CDs itself.
2) purchase a ket if the office is not full version.
3) choose alternatives such as openoffice from openoffice.org
hope it helps
“I am an HP Employee“
***** Click the KUDOS star on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem***
08-30-2012 12:22 PM
Microsoft Office is not free. MIcrosoft Works is free.
Microsoft Word ,
MIcrosoft Works Word Processor,
MIcrosoft Works Calendar,
MIcrosoft Works Database,
MIcrosoft Works Spreadsheet,
MIcrosoft Works Task Launcher
Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..
Loaner: Envy Omen Windows 10 Home 64 4th Gen Intel(R) Core(TM) i7-4720HQ + NVIDIA GeForce GTX 960M 2GB Discrete Graphics (8GB memory) 128GB SSD
Loaner: HP ENVY 8 5002 Tablet
HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
HP m9200t E8400,Win7 Pro, 4GB RAM, ASUS 550Ti 2GB, Rosewill 630W. 1T HD
Custom Asus P8Z87D, I7-4770k, 16GB RAM, WIN7 Pro 64bit, EVGA GTX670 2GB, 500GB HD SSD, Rosewill Blackhawk case and OCZ 750W.
Printer -- HP OfficeJet Pro 8620
09-02-2012 12:11 AM - edited 09-04-2012 03:58 AM
If your laptop product is valid to use and doesn't cross microsoft rules and regulation then you can use this product key which is below in your laptop.