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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-17-2017 04:31 PM

HP Recommended
Product: HP Envy 850-000na
Operating System: Microsoft Windows 10 (64-bit)

Hi guys,

 

My graphics card failed yesterday - got the 6 beeps error code and power off. 

 

Removed the graphics card and it all works again now.

 

The PC is 18 months old. I did purchase and 3 year extended warranty but HP's website says it's not under warranty. When i call it seems to take ages to get through to anyone. 

 

Does anyknow know a quicker online method of getting a replacment graphics card sent out?

 

Thanks.

1 REPLY 1

‎03-17-2017 04:44 PM

HP Recommended

@Lonebod, welcome to the forum.

 

This is a peer to peer help forum. The only presence that HP has on it are the Admins and the Mods. Otherwise, none of us works for HP.

 

Here is a guide to help you contact HP Customer Support online.  I hope the helps.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

 



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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