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‎08-06-2016 09:20 PM

HP Recommended
Product: DVD burner on Pavilion 500-249
Operating System: Microsoft Windows 10 (64-bit)

After upgrading from Windows 8.1 to Windows 10, my DVD burner cannot be started.  Windows states ...

"Windows cannot start this hardware device because its configuration (in the registry) is incomplete or damaged (code 19)"

I have uninstalled and reinstalled the DVD driver (which windows says is the latest version) to no avail.

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-07-2016 02:01 AM

HP Recommended

Hi,

 

Try following the procedure under the sub-heading Resolution 2: Fix corrupted registry entries on the link below to remove the Upper and Lower filters and see if this helps the issue.

 

http://support.microsoft.com/kb/982116

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

View solution in original post

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1 REPLY 1

‎08-07-2016 02:01 AM

HP Recommended

Hi,

 

Try following the procedure under the sub-heading Resolution 2: Fix corrupted registry entries on the link below to remove the Upper and Lower filters and see if this helps the issue.

 

http://support.microsoft.com/kb/982116

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No
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