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- battery charging
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12-24-2016 07:05 AM
hi, my battery isn't charging. Showing "plugged in not charging". Help please, David
Solved! Go to Solution.
Accepted Solutions
12-25-2016 09:14 PM
Dear Customer,
Welcome and Thank You for posting your query on HP Support Forum
It looks like your Notebook is not charging the Battery, We will surely assist you with this issue
Please perform below shown steps to resolve the issue:
Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Please remove the Battery and unplug the Power Adapter
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter
Step 09. Look for "Plugged In Charging" message on the Battery icon
After performing all the steps if you are facing the same issue still, please perform three more steps:
1. Run a Battery Check in HP Support Assistant[Install the Software if it's not available]
Note: Replace the Battery If Health Check Status shows Replace
2. Update the latest BIOS for your Notebook from HP Support Site
3. Please check your Notebook with a known good Power Adapter & Battery from a different Notebook
Note: If a known good battery is also not charging we need to replace the system board
Testing and Calibrating the Battery (Windows 10)
http://support.hp.com/my-en/document/c04700771
Testing and Calibrating the Battery (Windows 😎
http://support.hp.com/us-en/document/c03325217
Testing and Calibrating the Battery (Windows 7)
http://support.hp.com/us-en/document/c00821536
Hope this helps, for any further queries reply to the post and feel free to join us again !!
**Click the White Thumbs Up Button on the right to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
GBL84
I am not an HP Employee
12-25-2016 09:14 PM
Dear Customer,
Welcome and Thank You for posting your query on HP Support Forum
It looks like your Notebook is not charging the Battery, We will surely assist you with this issue
Please perform below shown steps to resolve the issue:
Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Please remove the Battery and unplug the Power Adapter
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter
Step 09. Look for "Plugged In Charging" message on the Battery icon
After performing all the steps if you are facing the same issue still, please perform three more steps:
1. Run a Battery Check in HP Support Assistant[Install the Software if it's not available]
Note: Replace the Battery If Health Check Status shows Replace
2. Update the latest BIOS for your Notebook from HP Support Site
3. Please check your Notebook with a known good Power Adapter & Battery from a different Notebook
Note: If a known good battery is also not charging we need to replace the system board
Testing and Calibrating the Battery (Windows 10)
http://support.hp.com/my-en/document/c04700771
Testing and Calibrating the Battery (Windows 😎
http://support.hp.com/us-en/document/c03325217
Testing and Calibrating the Battery (Windows 7)
http://support.hp.com/us-en/document/c00821536
Hope this helps, for any further queries reply to the post and feel free to join us again !!
**Click the White Thumbs Up Button on the right to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
GBL84
I am not an HP Employee
12-27-2016 06:06 PM
You're very Welcome !!
Wish you and your family Happy 2017.:smileyhappy:
All the Best !! Thanks for being a member!
Hope this helps, for any further queries reply to the post and feel free to join us again
**Click the White Thumbs Up Button on the right to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
GBL84
I am not an HP Employee
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