05-09-2012 10:28 AM
HP Pavilion d4990y, Windows 7 Ultimate, 64-bit
tried two different sets of analog speakers, no help
Realtek HighDefinition Audio shows in Device Manager
disabled and enabled this device a number of times, no help
Checked the BIOS, said Auto at first and changed to Enable and went back and forth, presently set to Enable
Never was Disable, no help
fell back to previous drivers, no help
downloaded and installed latest driver from Realtek, installation went OK, no help
Speakers plugged into green position on back panel
Services: Windows Audio and Windows Audio Endpoint Builder were always started, stopped and restarted these services,
rebooted more times than I can remember
was working fine and then moved the hardware system across the room, unplugged and replugged all devices and problem
rest of system is working OK
05-09-2012 12:31 PM
One thing you can try, if you haven't already, is plugging the speakers (that you know are working) into the front headphone port and see if you have any sound from there. If you do, then I think given the message you're receiving that you have a broken connection somewhere in the audio jack on the back.
If that's the case and given the age of the computer, you might consider looking for a sound card to install. I've seen 5.1 cards on Amazon for less than $30.
I am an HP employee
05-09-2012 02:43 PM
Thank you, Scott, for the prompt reply.
I tried the front port and it says it is not plugged in either.
I'll go buy another sound card.