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Honor Student
Posts: 2
Member Since: ‎06-22-2016
Message 1 of 3 (268 Views)

unifying dongle missing

Product Name: Bang Olufsen Envy Pavillion
Operating System: Microsoft Windows 10 (64-bit)

 Bought from Amazon.com. I lost the unifying dongle that connects the wireless keyboard and mouse. How do I buy a new one....  does any store sell the usb dongle online in the USA? The following are the data on the box where the mouse is located : Model Number: MG-1451 / RG-1452, country of origin: China, KCC ID number: MSIP-CRI-HPK-MG- 1451 and MSIP-CRI-HPK-RG-1452.

 

Please help. Thanks. Kelli

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Provost
Posts: 17,498
Member Since: ‎11-21-2008
Message 2 of 3 (249 Views)

Re: unifying dongle missing

@kpage33, welcome to the forum.

 

I suggest that you contact HP Customer Support for help.  They should be able to help without any problems.  I am not certain that they will have what you need, however.  I doubt that the dongle will be available from another store.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

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Dean
Posts: 7,418
Member Since: ‎09-28-2010
Message 3 of 3 (51 Views)

Re: unifying dongle missing

@old_geekster,

Was going to send you a PM, but your not here right now.  I got your 6.

The OP was very diligent in those numbers, so I was able to translate them

 

Keboard is KG 1450          Mouse is MG 1541       Dongle is RG-1542

Dongle might be available at HP, as you said.  Googling the RG 1542 brought up only 1 site.

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Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

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