10-20-2013 05:07 PM - edited 10-20-2013 05:09 PM
Bewildered. Purchased HP DVD Writer 1265i yesterday at Best Buy.
Cannot find drivers ANYWHERE. Cannot find one single post on this site about this dvd writer.
When I installed this (physically), I got no on-screen messages indicating any kind of installation of the dvd drive;
it shows up in Device Manager; system says driver is up to date. ......but says
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
I have Windows 7 64 bit; HP Pavillion a6826f.
Thanks in advance
10-21-2013 03:30 AM
It's normal that the driver for your optical drive is provided by the operating system.
Try following the procedure under the sub-heading 'Let me fix it myself' on the link below to remove the Upper and Lower filters and see if this helps the 'code19' issue.
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Microsoft Windows Expert - Consumer
10-21-2013 08:53 AM
Did you remember to delete the previous DVD drive from the system?
You can render both Solution and KUDO
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02-17-2014 09:21 AM
My Writer model name is (DVD 1265i-UH01 W)
i have dual boot system in one HDD i have Windows 7 Ultemate 32bit & in the other HDD i have Windows XP 32bit
but in both Windows it shows the model as a HP DVD Writer 1265d
Firmware revision NH21, Recording buffer 512 KB. Do i have to update my Drivers?