10-20-2013 05:07 PM - edited 10-20-2013 05:09 PM
Bewildered. Purchased HP DVD Writer 1265i yesterday at Best Buy.
Cannot find drivers ANYWHERE. Cannot find one single post on this site about this dvd writer.
When I installed this (physically), I got no on-screen messages indicating any kind of installation of the dvd drive;
it shows up in Device Manager; system says driver is up to date. ......but says
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
I have Windows 7 64 bit; HP Pavillion a6826f.
Thanks in advance
10-21-2013 03:30 AM
It's normal that the driver for your optical drive is provided by the operating system.
Try following the procedure under the sub-heading 'Let me fix it myself' on the link below to remove the Upper and Lower filters and see if this helps the 'code19' issue.
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience
10-21-2013 08:53 AM
Did you remember to delete the previous DVD drive from the system?
To say THANK YOU, press the "thumbs up symbol" to render a KUDO. Please click Accept as Solution, if your problem is solved. You can render both Solution and KUDO.
The Law of Effect states that positive reinforcement increases the probability of a behavior being repeated. (B.F.Skinner). You toss me KUDO and/or Solution, and I perform better.
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
HP m9200t E8400,Win7 Pro 32 bit. 4GB RAM, ASUS 550Ti 2GB, Rosewill 630W. 1T HD SATA 3Gb/s
Custom Asus P8P67, I7-2600k, 16GB RAM, WIN7 Pro 64bit, EVGA GTX660 2GB, 750W OCZ, 1T HD SATA 6Gb/s
Custom Asus P8Z77, I7-3770k, 16GB RAM, WIN7 Pro 64bit, EVGA GTX670 2GB, 750W OCZ, 1T HD SATA 6Gb/s
Both Customs use Rosewill Blackhawk case.
Printer -- HP OfficeJet Pro 8600 Plus
02-17-2014 09:21 AM
My Writer model name is (DVD 1265i-UH01 W)
i have dual boot system in one HDD i have Windows 7 Ultemate 32bit & in the other HDD i have Windows XP 32bit
but in both Windows it shows the model as a HP DVD Writer 1265d
Firmware revision NH21, Recording buffer 512 KB. Do i have to update my Drivers?