Honor Student
Posts: 3
Member Since: ‎12-02-2009
Message 1 of 4 (3,437 Views)

1265i dvd writer

[ Edited ]

Bewildered.  Purchased HP DVD Writer 1265i yesterday at Best Buy.


Cannot find drivers ANYWHERE.  Cannot find one single post on this site about this dvd writer.


When I installed this (physically), I got no on-screen messages indicating any kind of installation of the dvd drive;

it shows up in Device Manager; system says driver is up to date.      ......but says 


Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)



I have Windows 7 64 bit; HP Pavillion a6826f.

Thanks in advance



Posts: 37,235
Member Since: ‎09-24-2010
Message 2 of 4 (3,419 Views)

Re: 1265i dvd writer

Hi Ron,


It's normal that the driver for your optical drive is provided by the operating system.


Try following the procedure under the sub-heading 'Let me fix it myself' on the link below to remove the Upper and Lower filters and see if this helps the 'code19' issue.






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Microsoft MVP - Windows Experience

Associate Dean
Posts: 6,042
Member Since: ‎09-28-2010
Message 3 of 4 (3,415 Views)

Re: 1265i dvd writer

Did you remember to delete the previous DVD drive from the system?

I am a volunteer. I am not an HP employee.
To say THANK YOU, press the "thumbs up symbol" to render a KUDO. Please click Accept as Solution, if your problem is solved. You can render both Solution and KUDO..

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Honor Student
Posts: 2
Member Since: ‎02-17-2014
Message 4 of 4 (2,991 Views)

Re: 1265i dvd writer

My Writer model name is (DVD 1265i-UH01 W)


i have dual boot system in one HDD i have Windows 7 Ultemate 32bit & in the other HDD i have Windows XP 32bit

but in both Windows it shows the model as a HP DVD Writer 1265d


Firmware revision NH21, Recording buffer 512 KB. Do i have to update my Drivers?



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