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Student
Posts: 6
Member Since: ‎01-14-2011
Message 1 of 16 (10,547 Views)
Accepted Solution

16GB PNY flash drive not recognized

Brand new HP Elite 8300 SFF running Win 7 Pro 64 bit. Brand new PNY 16GB USB drive. The drive is not functional in this machine. Works fine on other Win 7 machines as well as XP Pro SP3 machine. Other USB drives work fine in this machine.

 
When drive is inserted windows says drivers installed... ready for use etc. Drive does not show up in Windows Explorer. After a few minutes the drive shows up in Explorer but properties show file system unknown (it is a FAT32 drive) no used space, no free space. Attempt to copy something to the drive windows says Item not found. Could not find this item. This is no longer located in Computer. Verify the items location and try again. Removable Disk. The device shows up in Windows Explorer. The device shows up via Device Manager. The device shows up via MSINFO32. The device shows up via Disk Management. None of the above locations show the device as a problem device.
 
Windows is up to date with all updates. Have updated the chipset for this machine via HP Technical Support. Have run windows fixit and it detects a problem with device not recognized but doesn't fix the problem.
 
Uninstalling and reinstalling usb controllers did not fix the problem.
 
I have also attempted to run some diskpart commands on the drive as per this: 
 
And also did a registry change as per this:

Navigate to the following registry key: -HKEY_LOCAL_MACHINE\SYSTEM\

Now , Create a New Key named as StorageDevicePolicies.

Next , Highlight StorageDevicePolicies, and then create a New DWORD (32-bit) Value named as WriteProtect.

Finally ,Double click on WriteProtect, and set its value data to 1.

 

Neither of the above provided a fix.

 

I am baffled... any ideas?

Accepted Solution

Re: 16GB PNY flash drive not recognized

disable the "File Sanitizer for HP ProtectTools" in Windows Services. 

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Provost
Posts: 40,957
Member Since: ‎01-29-2009
Message 2 of 16 (10,541 Views)

Re: 16GB PNY flash drive not recognized

Hi,

 

Can THIS computer recognise/recognize other USB (different brand) ?

 

Regards.

BH
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Student
Posts: 6
Member Since: ‎01-14-2011
Message 3 of 16 (10,531 Views)

Re: 16GB PNY flash drive not recognized

Yes. You didn't see where I said " Other USB drives work fine in this machine."?
Provost
Posts: 22,461
Member Since: ‎07-17-2009
Message 4 of 16 (10,521 Views)

Re: 16GB PNY flash drive not recognized

Hi,

 

If the PNY flash is USB 3.0 then try it in a USB 2.0 port.  Post your results.

 

If the PNY works OK in a USB 2.0 port then you might have a driver problem.

 

 

 

 

Banhein was asking about different brands and not just different USB flash devices. At least that's how I read his question.

---------------------------------------------------------------------------------------
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP ENVY 17t Touch,i7-5500u,16GB, 256 GB SSD (on loan)
HP Photosmart 6520
HP Touchpad, HP Chromebook 11
Custom i7-4790k,Z-97, 16GB 2400 mhz, Vertex 3 SSD, Plextor M.2 SSD, Samsung EVO SSD, Corsair HX650, GTX 760TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT
Student
Posts: 6
Member Since: ‎01-14-2011
Message 5 of 16 (10,519 Views)

Re: 16GB PNY flash drive not recognized

Doesn't work in 2.0 port & doesn't work in 3.0 port. The drive is 2.0
Student
Posts: 6
Member Since: ‎01-14-2011
Message 6 of 16 (10,507 Views)

Re: 16GB PNY flash drive not recognized

Other brands of usb flash drives work in this machine both 2.0 and 3.0

Provost
Posts: 22,461
Member Since: ‎07-17-2009
Message 7 of 16 (10,496 Views)

Re: 16GB PNY flash drive not recognized

Good show! It appears that you have found your problem.:smileyhappy:

---------------------------------------------------------------------------------------
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP ENVY 17t Touch,i7-5500u,16GB, 256 GB SSD (on loan)
HP Photosmart 6520
HP Touchpad, HP Chromebook 11
Custom i7-4790k,Z-97, 16GB 2400 mhz, Vertex 3 SSD, Plextor M.2 SSD, Samsung EVO SSD, Corsair HX650, GTX 760TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT
Provost
Posts: 40,957
Member Since: ‎01-29-2009
Message 8 of 16 (10,489 Views)

Re: 16GB PNY flash drive not recognized


rmfred wrote:

Other brands of usb flash drives work in this machine both 2.0 and 3.0


Hi,

 

I did reply something like this:

 

"Can THIS computer recognise/recognize other USB (different brand) ?"

 

Cheers.

 

BH
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**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Associate Dean
Posts: 5,636
Member Since: ‎09-28-2010
Message 9 of 16 (10,480 Views)

Re: 16GB PNY flash drive not recognized

I have (2) 16GB PNY flash drives.  Both work in my m9200t and m8100e. One has an "attache" label".

I am a volunteer. I am not an HP employee.
To say THANK YOU, press the "thumbs up symbol" to render a KUDO. Please click Accept as Solution, if your problem is solved. You can render both Solution and KUDO.

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(2) HP DV7t i7 3160QM 2.3Ghz 8GB
HP m9200t E8400,Win7 Pro 32 bit. 4GB RAM, ASUS 550Ti 2GB, Rosewill 630W. 1T HD SATA 3Gb/s
Custom Asus P8P67, I7-2600k, 16GB RAM, WIN7 Pro 64bit, EVGA GTX660 2GB, 750W OCZ, 1T HD SATA 6Gb/s
Custom Asus P8Z77, I7-3770k, 16GB RAM, WIN7 Pro 64bit, EVGA GTX670 2GB, 750W OCZ, 1T HD SATA 6Gb/s
Both Customs use Rosewill Blackhawk case.
Printer -- HP OfficeJet Pro 8600 Plus
Provost
Posts: 22,461
Member Since: ‎07-17-2009
Message 10 of 16 (10,476 Views)

Re: 16GB PNY flash drive not recognized

[ Edited ]

I did see in one extremely obscure case that powering off the PC and then clearing the CMOS solved the issue. I would say 1 in 50,000.

 

Another remote case required a bios update.

---------------------------------------------------------------------------------------
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP ENVY 17t Touch,i7-5500u,16GB, 256 GB SSD (on loan)
HP Photosmart 6520
HP Touchpad, HP Chromebook 11
Custom i7-4790k,Z-97, 16GB 2400 mhz, Vertex 3 SSD, Plextor M.2 SSD, Samsung EVO SSD, Corsair HX650, GTX 760TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation