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ShawnM4
Posts: 3
Member Since: ‎12-08-2013
Message 1 of 10 (1,377 Views)

Attempt to upgrade hp h8-1121 with NVIDIA GTX770, won't boot past splash screen.

Hello,

 

I attempted to install a new graphics card (GTX770) into my H8-1121 after upgrading the power supply to a 750 Watt PSU. But it will not boot past the splash screen.

 

 

The motherboard is IPISB-CH2 (Chicago) and says:

  • Supports PCI Express x16 graphics cards

 

I cannot press escape to enter bios or anything. The beep is just one beep between long pauses. I have seen posts with the issue where others have had to change to Legacy, yet on windows 7 I cannot find such settings. I have also seen where HP just says "It is not compatible", but I have failed to find a list of which graphics cards are compatable with which computers. Let alone why and what to upgrade.

 

I have spent three days taking it apart to try and find why and failed, so any help or guidance would be much appreciated. Thank you for taking the time to read, and to respond if possible.

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DarbyOGill
Posts: 3
Member Since: ‎12-08-2013
Message 2 of 10 (1,359 Views)

Re: Attempt to upgrade hp h8-1121 with NVIDIA GTX770, won't boot past splash screen.

I hope you get an answer back.  I am having the exact problem.  I upgraded my h8-1124 the other day with a NVIDIA GTX660 and everything worked fine.  I decided that I wanted a little more power from my video card so I exchanged it with a GTX760.  I get the splash screen with the GTX760 and can't do anything else.  I flashed the bios, tried everything.  I get 4 beeps 25 sec. apart then several quick beeps and the screen resets.

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ShawnM4
Posts: 3
Member Since: ‎12-08-2013
Message 3 of 10 (1,347 Views)

Re: Attempt to upgrade hp h8-1121 with NVIDIA GTX770, won't boot past splash screen.

It is extremely frustrating, given HP are the only ones who can answer and they refuse to do so unless one is still on warranty, even if it is just a question and I offer to pay them. It's hard to take it in to a shop when everyone keeps saying the motherboard "should" be able to run it. After all it says right above that it can run x16 cards.

 

It's not plugged in incorectly or anything, all the lights are green and both fans work, 6 plug and 8 plug. Uninstalled drivers first (though had to reinstall them now that I have had to put the old card back in). It is even hard to buy another motherboard given I don't want to then find out it doesn't work with something else.

 

I have searched for a compatability list for a long time yet failed to find one, let alone with one explained. The graphics card installation instructions in support did not mention anything about the issue.

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DarbyOGill
Posts: 3
Member Since: ‎12-08-2013
Message 4 of 10 (1,337 Views)

Re: Attempt to upgrade hp h8-1121 with NVIDIA GTX770, won't boot past splash screen.

Hello,

 

I understand what you mean.  I have chatted with NVIDIA support, EVGA support, BestBuy Support, and HP support.  Noone has an answer.  The NVIDIA support guys said it should work and I tried everything they asked me to: resetting the card, upgrading my power supply to 600w, flashing a new bios, etc. and still nothing.  I did find on another forum where someone who had the same pc as me ugraded his motherboard and the card worked then.  I am going to BestBuy in just am bit to exchange the GTX760 for a 660TI since that is the closest thing to the 760.  The 660 I originally purchased worked fine, I just wanted something a little better.  I will settle for the 660TI if it works.  That beats having to buy a new motherboard, which would entail buying a new tower, and a new operating system.  I will learn from this experience and build my own pc next time.

 

Good luck.

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DarbyOGill
Posts: 3
Member Since: ‎12-08-2013
Message 5 of 10 (1,330 Views)

Re: Attempt to upgrade hp h8-1121 with NVIDIA GTX770, won't boot past splash screen.

Hello again.

 

Just thought I would give you an update.  I exchanged GTX760 for an NVIDIA Geforce GTX660 TI and it installed with no problem whatsoever.  I tried two different GTX760's out and neither of them worked so I am guessing that their is a motherboard/video card compatability issue with the GTX760. 

I was reading where someone was having the same problem as you and the problem could be that the GTX760 comes with the UEFI Bios preinstalled making it non compatible with the a non UEFI motherboard.  you might do a little research in that area if you want to keep the GTX760. 

 

If you do get your GTX760 to work please let me know how you did it.  I will go exchange the 660 TI.

 

Thanks again

Honor Student
ShawnM4
Posts: 3
Member Since: ‎12-08-2013
Message 6 of 10 (1,295 Views)

Re: Attempt to upgrade hp h8-1121 with NVIDIA GTX770, won't boot past splash screen.

Update: So I took it into the store I bought it from and asked them what it was. The first night the young man there was still in the process of getting his certification and thus could not touch it without signing me in and thus having to charge me. He watched me do it though and didn't know why it wasn't working.

 

He said to come back in the morning as their main tech was working then. I brought it back, he ran tests. He could not find a logical reason why it should not work either, so he phoned his tech friend in another branch/ city. But he couldn't think of a reason either. They said they can't even tell me to replace the motherboard as they are not sure if it is the cause, the graphics card is, or something else is.

 

Therefore they said they have no answer for me, but will post it on their national site asking if anyone has seen similar and call me if they come up with anything. It is fun having a problem that the only people who know the answer to won't even answer because you bought their product two years ago instead of one.

Honor Student
mrkprod
Posts: 3
Member Since: ‎02-05-2014
Message 7 of 10 (1,056 Views)

Re: Attempt to upgrade hp h8-1121 with NVIDIA GTX770, won't boot past splash screen.

I have the same problem any Solution???
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Big_Dave
Posts: 20,328
Member Since: ‎07-17-2009
Message 8 of 10 (1,043 Views)

Re: Attempt to upgrade hp h8-1121 with NVIDIA GTX770, won't boot past splash screen.

Hi,

 

The bios in the HP h8-1121 PC is not at the UEFI 2.3.1 level which is needed to support video cards requiring that level of bios support.

 

The remedy is to contact the video card manufacturer.

 

In general, the NVIDIA 6xx video cards should work provided that you match the card up with the proper power supply.

---------------------------------------------------------------------------------------
HP e9280t, i7-960, 12GB, Vertex 3 120, ATI 4850
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad
Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT
Honor Student
mrkprod
Posts: 3
Member Since: ‎02-05-2014
Message 9 of 10 (1,029 Views)

Re: Attempt to upgrade hp h8-1121 with NVIDIA GTX770, won't boot past splash screen.

Then I. can. Use. Evga gtx. 780 in My hp?
Provost
Big_Dave
Posts: 20,328
Member Since: ‎07-17-2009
Message 10 of 10 (1,022 Views)

Re: Attempt to upgrade hp h8-1121 with NVIDIA GTX770, won't boot past splash screen.

Hi mrkprod,

 

Check with the video card manufacturer and see if the 780 will run in a PC that doesn't have UEFI bios level 2.3.1.

 

Additionally, review this posted documnet on: Guide to Selecting a Discrete Graphic Card.

 

 

---------------------------------------------------------------------------------------
HP e9280t, i7-960, 12GB, Vertex 3 120, ATI 4850
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad
Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation