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11-19-2008 09:43 PM
My burners stopped working and when I went into the device manager it had an error message - code 19.
I went through and folloed the instructions to remove the upperfilters adn lower filters from the registery. Removed the drives completely and I restarted the computer and it did not put them back. And in "my computer' neither drive is listed. I've followed all the instructions but they are still not recognized.
Recently I finally let service pack 3 be loaded - and now I cant even read a disk let alone burn one. Someone told me it may be the BIOS that need updating. Does anyowne have any clue what's going on here? I've been told I need to do a recovery ... I have way too many programs to do that .. there's got to be some type of way to just re-install the drivers - not update them but just install them. I have no idea what to do at this point.
11-20-2008 09:15 AM
What model PC do you have? Are you in Vista or XP?
Sounds like your registry is a little messed up or at the very least that Windows is confused about your hardware.
Try shutting down the PC, then unplug the power from the back of the PC, push the power button and hold it down for 5 seconds to make sure all power is drained from the PC. Then open the PC and unplug the power and IDE cables from your CD and DVD drives.
Plug the PC back in and turn it on. Let Windows load all the way; this way Windows is forced to reload the hardware and it will see it has no optical drives. After Windows is done loading (say about 5minutes after getting to the desktop), shut the PC down. Repeat the power down steps. Then plug the CD-DVD drives back in, and restart the PC. If there aren't problems with the drives or the device drivers, Windows should re-load your drives.
You may also want to run a System Restore to put your PC back to a date before you removed the drives completely.
Here is an hp document that has some additional steps to try if needed:
11-22-2008 05:36 PM - edited 11-22-2008 05:36 PM
11-30-2008 05:58 AM
To further isolate the issue, please download and install the patch from the following web link and restart the PC.
This should enable the cd/dvd drives on the PC.
If the issue persists, please uninstall SP3 and check.
12-01-2008 08:59 AM - edited 12-01-2008 09:03 AM
01-10-2009 02:17 PM - edited 01-10-2009 02:25 PM
01-14-2009 06:50 AM
I have had Itunes on my computer for a few years now ... I didnt do the latest update so I'm not sure what caused it ... I did however update to SP3 - I think that's where the problem started. I have a friend who uploaded the SP3 and within a few days had the same issues. She also had Itunes already loaded. Maybe it's a problem with the two....
I dont know what the KB929461 in the registery is ... where did you find that - everytime I try to work with the registery it doesnt work for me.
01-14-2009 07:04 AM
sorry it's taken me so long to get back ... I had a death in the family and I'm just getting back to all the issues.
I do have ITunes - havent uploaded it to the newest one -- I did do all of those things that Bill suggested but the registery did not update.
01-14-2009 07:07 AM
thanks for responding ... I had a death in the family so I havent been online for some time ... I did try this registry upload ... it didnt work ... how would I unistall SP3?