CD-DVD burners not recognized

[MsCheleT]

My burners stopped working and when I went into the device manager it had an error message - code 19.

I went through and folloed the instructions to remove the upperfilters adn lower filters from the registery. Removed the drives completely and  I restarted the computer and it did not put them back. And in "my computer' neither drive is listed.  I've followed all the instructions but they are still not recognized. 

Recently I finally let service pack 3 be loaded - and now I cant even read a disk let alone burn one.  Someone told me it may be the BIOS that need updating.  Does anyowne have any clue what's going on here?  I've been told I need to do a recovery ... I have way too many programs to do that .. there's got to be some type of way to just re-install the drivers - not update them but just install them.   I have no idea what to do at this point.

[Bill_Hicks]

What model PC do you have? Are you in Vista or XP?

Sounds like your registry is a little messed up or at the very least that Windows is confused about your hardware.

Try shutting down the PC, then unplug the power from the back of the PC, push the power button and hold it down for 5 seconds to make sure all power is drained from the PC. Then open the PC and unplug the power and IDE cables from your CD and DVD drives.

Plug the PC back in and turn it on. Let Windows load all the way; this way Windows is forced to reload the hardware and it will see it has no optical drives. After Windows is done loading (say about 5minutes after getting to the desktop), shut the PC down. Repeat the power down steps. Then plug the CD-DVD drives back in, and restart the PC. If there aren't problems with the drives or the device drivers, Windows should re-load your drives.

You may also want to run a System Restore to put your PC back to a date before you removed the drives completely. 

Here is an hp document that has some additional steps to try if needed:

For Vista:

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00870594&dlc=en

For XP:

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00365278&dlc=en

[Darkkender]

Everything that Bill said and do you have iTunes?

[Bskull]

Also try going support.microsoft.com and try searching for 929461 . That knowledge base article does have an interesting set of registry instructions that may be able to fix the issue. If you do those instructions though, you may need to reinstall some disc creation software.

Message Edited by Bskull on 11-22-2008 05:36 PM

[Tanton]

Hi MsCheleT

To further isolate the issue, please download and install the patch from the following web link and restart the PC.

http://www.onecomputerguy.com/reg/cd_restore.reg

This should enable the cd/dvd drives on the PC.

If the issue persists, please uninstall SP3 and check.

HP Technician

[Peva]

I had the identical problem last week (just seeing this thread for the first time - new forum user as of today).  (XP Home, HP Pavillion a610N)

After unsuccessfully trying all the suggestions gathered from various google searches (pretty much the same suggestions already posted in this thread), and having my son-in-law, who is a top-notch formally-trained IT guy, try his magic, and an extensive on-line chat with an HP tech, nothing fixed it, and everyone concluded that I needed to reload Windows, which I successfully completed this past weekend.

If there is an easy fix, I'd like to know about it for future reference in case it happens again.

Message Edited by Peva on 12-01-2008 09:03 AM

[MaxSmith]

I have had the same problem with XP Home SP3.  I tried most everything, including plugging a working CDROM in just to make sure it wasn't 2 bad drives in my SR1000T.  I kept getting the yellow question mark in Device Manager and no drives listed in my computer. The only thing that DID WORK is the registry edit referred to in KB929461.  I think all this happened after I installed iTunes right after Christmas. I don't remember installing anything else that would have affected the optical drives. The regedit went well once I finally found SYSTEM down at the very bottom.  Hope this helps someone, before they have to reinstall the OS. I was originally thinking this had to be a hardware problem since I have already lost the serial port and a PS2 port to lightening a couple of years ago.

Message Edited by MaxSmith on 01-10-2009 02:25 PM

[MsCheleT]

Hi,

I have had Itunes on my computer for a few years now ... I didnt do the latest update so I'm not sure what caused it ... I did however update to SP3 - I think that's where the problem started.  I have a friend who uploaded the SP3 and within a few days had the same issues.  She also had Itunes already loaded.  Maybe it's a problem with the two....

I dont know what the KB929461 in the registery is ... where did you find that - everytime I try to work with the registery it doesnt work for me.

[MsCheleT]

sorry it's taken me so long to get back ... I had a death in the family and I'm just getting back to all the issues.

I do have ITunes - havent uploaded it to the newest one -- I did do all of those things that Bill suggested but the registery did not update.

[MsCheleT]

Hi -

thanks for responding ... I had a death in the family so I havent been online for some time ... I did try this registry upload ... it didnt work ... how would I unistall SP3?