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Honor Student
Raythom1950
Posts: 2
Member Since: ‎03-22-2014
Message 1 of 4 (115 Views)

CD/DVD player will not recognize or play DVDs

My HP Pavillion P6 Desktop will not recognize or play DVDs.  However, it does play CDs. Here are the specifics:

 

Windows 7

Model #p6 2033w

 

I have used the proper codex software ... no help.

 

Any help would be appeciated.

 

Thanks

 

RayThom

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Paul_Tikkanen
Posts: 41,476
Member Since: ‎07-13-2010
Message 2 of 4 (105 Views)

Re: CD/DVD player will not recognize or play DVDs

Hi:

 

You can try the microsoft fix it tool.

 

Try resolution step 2 first and if that doesn't work, to to resolution step 3.

 

Then you can try the other resolution steps if neither of the above work.

 

http://support.microsoft.com/kb/314060

 

If nothing works, then I suspect the DVD portion of the drive is bad.

 

They have two lenses.  One reads CD's and one reads DVD's.

 

That is because the different type disks require lenses having different focal lengths.

Honor Student
Raythom1950
Posts: 2
Member Since: ‎03-22-2014
Message 3 of 4 (64 Views)

Re: CD/DVD player will not recognize or play DVDs

I applied all steps to no avail. Still, the dvd does not read. As I recall, my last desktop was an HP Pavillion. It had two optical disc drives. That dvd drive had similar problems. All troubleshooting efforts indicated the drives were working properly. Thanks for your input.

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Paul_Tikkanen
Posts: 41,476
Member Since: ‎07-13-2010
Message 4 of 4 (57 Views)

Re: CD/DVD player will not recognize or play DVDs

You're very welcome.

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