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09-17-2011 10:52 AM
I wanted to ask if anyone could help me resolve a problem with my new printer. I have completed the installation process, and everything is working well EXCEPT that it whenever I try to print Word or PDF documents, it just spits out a BLANK sheet of paper. I have followed all the troubleshooting suggestions from HP, including uninstalling/reinstaffling the software, unplugging/resetting the device, and have completed a dignostic check using Diagnostic/Troubleshooting utility (both the one on my PC and HP's), but it detects no problems.
Can anyone tell me what the problem might be, and if there's anything else I can try.
Thanks so much for whatever help you can be with this!