DVD rom Won't Work

[jhefreyzz]

i have a model HP hp p6340d

my DVD rom looks working and visible on the device manager without a yellow mark

but it is not working..

it can't read DVDs or CDs anyone have a solution for my problems

[ManjunathTech]

Hi

You have a couple of options as I see it please find the web link given below might help you to fix your issue.

Troubleshooting CD or DVD Drive Detection Problems

Let us know how it goes!

*Although I am an HP employee, I am speaking for myself and not for HP.

****Click the White Kudos star to say thanks****

****Please mark Accept As Solution if it solves your problem****

Regards

Manjunath

[Paul_Tikkanen]

Hi:

if the above methods don't fix the problem, try the fix listed at the link below.

http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

NOTE: After removing these registry keys and rebooting, it may be necessary to reinstall any CD or DVD recording applications.

Paul

[erico]

The Microsoft fixit for CD\DVD drives is also a great troubleshooter and far safer than editing the registry.