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Top Student
ddflyfish
Posts: 6
Member Since: ‎08-16-2010
Message 1 of 10 (5,091 Views)

Epson 960 won't print in Windows 7

I just purchased a Compaq CQ5504F with Windows Home Premium 64 bit.  Hooked up an Epson 960 printer  & downloaded & installed the recommended  driver-epson11889.  The printer shows up in the Device Manager but does not give the option to make it the default printer when I right click the icon. 

 

The program Epson Easy Print does not show up when I search for it (even though the installer said it was successful).

 

I've tried the install a couple of times with no success.

 

Would appreciate any advice.

 

Thanks

Dennis

Associate Dean
Mumbodog
Posts: 11,026
Member Since: ‎01-11-2010
Message 2 of 10 (5,080 Views)

Re: Epson 960 won't print in Windows 7

[ Edited ]

Is this the model?  

Epson Stylus Photo 960 Ink Jet Printer

 

http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&oid=18403&prodoid=224034...

 

The download for W7 shows to be 12578.exe

Top Student
ddflyfish
Posts: 6
Member Since: ‎08-16-2010
Message 3 of 10 (5,034 Views)

Re: Epson 960 won't print in Windows 7

Hi:

Thanks for the reply. 

Epson Stylus Photo 960 Ink Jet Printer is the correct one

 

The 12578.exe is for 32 bit.  The 1189 is supposed to be for 64 bit .  I contacted HP Tech Support & they say there is no driver for 64 bit.  They included a special code to buy discounted Epson products with free shipping

 

I just wrote back to Epson & a copy from their own websit ethat says the 1189 (called Epson EasyPrint) is a 32 &  64 bit driver for Vista & Windows 7.  When I install the driver, it says it was successful, but I can't find the program anywhere on my computer.  The printer shows up on the Device list, but won't let me set it up as default.

 

The 960 is a great photo printer & I have 12 cartridges for it.  I also have an Epson Stylus Color Photo 760 (at least 12 years old)  that works perfectly without havng to install any new drivers.Thanks again for trying to help.Dennis

Associate Dean
Mumbodog
Posts: 11,026
Member Since: ‎01-11-2010
Message 4 of 10 (5,029 Views)

Re: Epson 960 won't print in Windows 7

You might try this, uninstall the software, reboot, right click on the installer and select run as administrator.

Top Student
ddflyfish
Posts: 6
Member Since: ‎08-16-2010
Message 5 of 10 (5,019 Views)

Re: Epson 960 won't print in Windows 7

Hi:

 

The program Epson EasyPrint does not show up on the computer after many searches- so I can't uninstall it.

All I can find is the installer. Tried install again as Administrator,

 

That doesn't work either.

 

Wonder what Epson is going to say.

 

Thanks again:

Dennis

 

 

Associate Dean
Mumbodog
Posts: 11,026
Member Since: ‎01-11-2010
Message 6 of 10 (5,015 Views)

Re: Epson 960 won't print in Windows 7

Did you look in Programs and Features list in control panel?

 

 

Top Student
ddflyfish
Posts: 6
Member Since: ‎08-16-2010
Message 7 of 10 (4,997 Views)

Re: Epson 960 won't print in Windows 7

Yes I did.

Got an answer from Epson Tech support this AM.

 

There is no 64 bit driver for the Epson 960.   The link from Microsof tis to Epson's Windows 7 download page.  There is one download for 32 bit.  The other is for Epson Easy Print which is a print utility that can run in 64 bit.  Without a 64 bit driver, that program is of no use to me.

 

I reported the confusion to Microsoft so they can remove 64 bit compatibility from their website.

 

I'm going to give Epson an earful for not providing a 64 bit driver.

 

Thanks again for your efforts, it's much appreciated.

 

Dennis

Top Student
ddflyfish
Posts: 6
Member Since: ‎08-16-2010
Message 8 of 10 (4,967 Views)

Re: Epson 960 won't print in Windows 7

Hi:

 

Got a final answer from Epson.  They are not going to write a driver for 64 bit.

 

NIce eh?

Associate Dean
Mumbodog
Posts: 11,026
Member Since: ‎01-11-2010
Message 9 of 10 (4,966 Views)

Re: Epson 960 won't print in Windows 7

Maybe you should reward that behavior and buy a Canon printer.

Top Student
ddflyfish
Posts: 6
Member Since: ‎08-16-2010
Message 10 of 10 (4,942 Views)

Re: Epson 960 won't print in Windows 7

Epson is still one of the best printers around & I got a Workforce 610 4 in 1 for $70 including free shipping.

 

I had to replace my old Microtek scanner anyway, plus the 610 reads dozens of memory cards (I have 3 digital cameras) all with different cards.  So I don't have to use external card readers anymore.

 

I'll be keeping my XP machine -so I can still use my 960 on that.

 

Take Care

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