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08-09-2010 03:59 PM
I am having trouble finding specific HP-approved policy documents specifying what, if anything, I am allowed to upgrade in either a desktop or a laptop without voiding the HP Manufacturer's Warranty?
Are there such generic guidance ducuments available directly from HP? If so, where? Please point me to them.
Keep in mind I'm asking for HP-approved documents publicly available on HP's website, and not personal opinion.
That is to say, if I upgrade something, then something else breaks (that I DIDN'T touch) and I send the computer in for warranty work and they try to say it's out of warranty because I upgraded this, that or the other myself, I can point them to a public document and say "No, look again, I'm allowed to upgrade that myself without voiding the warranty." Obviously, if I hit something with a hammer while installing something else, that would be an entirely different matter.
If this is something important to folks (I assume it's a common question) and there is an answer or a place to go for this specific guidance, perhaps such an answer or thread should be made "sticky" in the forums, so people can find it easily without having to trawl through the forums endlessly seeing if it's been answered before.
08-09-2010 05:01 PM
You are asking the right questions. The warranty document would be the first place to look. However, like most legal documents, it's probably full of weasel words.
The options and configurations page when ordering a PC directly from HP will give you some idea what HP will warrant.
08-13-2010 12:54 PM - edited 08-13-2010 01:05 PM
Well, yes, trying to ask the right question and ask it clearly.
Well, the options and configuration of a "Customizable PC or Laptop" tell you what parts are default and/or HP can / will install prior to shipping a unit for an additional premium. My questino though is post-sale and build. If I want to add some piece of hardware that was NOT available from HP or which I did not choose at the time of customized unit production, can I do the upgrades myself after-the-fact without voiding the warranty. If so, what?
So, is there no such formal guidance document from HP? 'Cause I'd certainly like to think that HP's computers would be upgradeable.
I mean, tossing in some extra memory or an expansion card as required. To me, this is not "rocket surgery" (to quote, I think a Jack in the Box commercial). But, I don't want to void the warranty just because HP or any other company thinks comsumers are too dumb to upgrade things without damaging them. So, if I didn't opt to upgrade to a TV tuner card because I have an extra TV tuner lying around at home that's compatible with current hardware / OSes, am I allowed to install it once the unit ships. Or will HP penalize me for it?
So, just trying to figure out if there's any formal, universal guidelines. Or is it something that would vary from model to model (a bit of a nightmare to figure out what to buy if the guidance is inconsistent across the many various lines and particular instances)...
Perhaps one needs to look for some kind of notation like "user-serviceable parts." AKA, stuff the user can monkey with on their own (I know my HP Mini 1100 CTO netbook has user-serviceable memory; already upgraded that from 1GB to 2GB. don't think, however, that it has one of those easily swappable HDs, unfortunately). Just wonding what parts are user serviceable on desktops. If not user serviceable, does that mean oen HAS to take it in to a shop or Best Buy or Fry's and have them do it (and charge you extra for it)? Not the most ideal or economical solution for those of us techies who like to poke around in our own boxen to trick 'em out with the latest gadgets.
I'd love it if there was some simple rule of thumb like "installing additional parts into empty expansion slots / bays IS okay " but "removing / replacing parts as shipped by the manufacturer IS NOT okay" (maybe exceptions include replacing / upgrading a video card, or removing a memory module in order to install a larger or faster module). Something to that effect...
So, again are there any "official" install / upgrade guide, insofar as what can/can't be monkied with while preserving the original warranty?