HP 8200 Elite MEI Driver

[Plume]

Hi all,

I have a new HP 8200 elite. I install a new image with Windows 7 Pro x64 and I install all the driver I found on HP.com. But I always have 2 unknown drivers. I found that both are in the " Intel(R) Active Management Technology (AMT) 7.xx " sp52247.exe but when I try to install it I become this error:

Driver install: Intel(R) Management Engine Interface

Version: 7.0.0.1144

And a Pop-up with the message:

Das Setup-Progamm konnte einen oder mehrere Gerätetreiber nicht installieren. Das Setup wird abgebrochen

In English: The setup progam could not install one or more device drivers. The setup is aborted

I try to install it manually in the "Hardware manager" from Windows. The "Intel(R) Active Management Technology - SOL (COM3)" is now ok but I can't Install the "Intel(R) Management Engine Interface" Hardware ID: PCI\VEN_8086&DEV_1C3A&SUBSYS_1494103C&REV_04. I become always a error " It was Driver for the device found, but during installation an error occurred"

I Event Log I have this message:

Protokollname: Application
Quelle:        Windows Error Reporting
Datum:         26.05.2011 11:24:54
Ereignis-ID:   1001
Aufgabenkategorie:Keine
Ebene:         Informationen
Schlüsselwörter:Klassisch
Benutzer:      Nicht zutreffend
Computer:      PC-h82
Beschreibung:
Fehlerbucket , Typ 0
Ereignisname: PnPDriverInstallError
Antwort: Nicht verfügbar
CAB-Datei-ID: 0

Problemsignatur:
P1: x64
P2: 00000436
P3: heci.inf
P4: a7c38390ce8a12faafd3ab9433d9bd96407863e1
P5: HECI_DDI_x64
P6:
P7:
P8:
P9:
P10:

Angefügte Dateien:

Diese Dateien befinden sich möglicherweise hier:
C:\Users\Administrator\AppData\Local\Microsoft\Windows\WER\ReportQueue\NonCritical_x64_5276ad9ac8cfa680c852b7d3e85e75cfdca7bc_09205772

Analysesymbol:
Es wird erneut nach einer Lösung gesucht: 0
Berichts-ID: 039b0edc-877a-11e0-9419-78acc0b7c4be
Berichtstatus: 4
Ereignis-XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-05-26T09:24:54.000000000Z" />
    <EventRecordID>1019</EventRecordID>
    <Channel>Application</Channel>
    <Computer>PC-h82</Computer>
    <Security />
  </System>
  <EventData>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>PnPDriverInstallError</Data>
    <Data>Nicht verfügbar</Data>
    <Data>0</Data>
    <Data>x64</Data>
    <Data>00000436</Data>
    <Data>heci.inf</Data>
    <Data>a7c38390ce8a12faafd3ab9433d9bd96407863e1</Data>
    <Data>HECI_DDI_x64</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>C:\Users\Administrator\AppData\Local\Microsoft\Windows\WER\ReportQueue\NonCritical_x64_5276ad9ac8cfa680c852b7d3e85e75cfdca7bc_09205772</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>039b0edc-877a-11e0-9419-78acc0b7c4be</Data>
    <Data>4</Data>
  </EventData>
</Event>

The Report from Microsoft:

Version=1
EventType=PnPDriverInstallError
EventTime=129508754947524284
Consent=1
ReportIdentifier=039b0edc-877a-11e0-9419-78acc0b7c4be
Response.type=4
Sig[0].Name=Architektur
Sig[0].Value=x64
Sig[1].Name=Win32-Fehler
Sig[1].Value=00000436
Sig[2].Name=INF-Name
Sig[2].Value=heci.inf
Sig[3].Name=Treiberpakethash
Sig[3].Value=a7c38390ce8a12faafd3ab9433d9bd96407863e1
Sig[4].Name=DDInstall-Abschnittsname
Sig[4].Value=HECI_DDI_x64
DynamicSig[1].Name=Betriebsystemversion
DynamicSig[1].Value=6.1.7601.2.1.0.256.48
DynamicSig[2].Name=Gebietsschema-ID
DynamicSig[2].Value=2055
FriendlyEventName=Die Treibersoftware für das Gerät konnte nicht installiert werden.
ConsentKey=PnPDriverInstallError
AppName=Gerätetreiberinstallation
AppPath=C:\Windows\System32\rundll32.exe
ReportDescription=Beim Installieren der Gerätetreiber für "Unbekanntes Gerät" ist ein Problem aufgetreten.

Can someone help me? Thanks

Christophe

[Paul_Tikkanen]

Hi, Christophe:

I think you need to install the IMEI driver for Windows 7 in addition to the AMT driver:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=US&swItem=ob-911...

Paul

[Plume]

Thanks Paul for you answer.

But this Driver is not do for HP 8200 Elite, If I try to install it I become the error:

This system does not meet the minimum requirements for installing the software

[Paul_Tikkanen]

Hi, Christophe:

I'm sorry.  It was too early in the morning here, and I must not have been completely awake, and I sent you the wrong version---for a notebook. 

This should be the correct driver:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=US&swItem=vc-933...

Paul

[Plume]

Hi Paul,

Thanks for your answer.

The computer is by a customer and I'm not in place this week. My customer will test this and I give you a feedback as soon as possible.

I just made some other test with this computer last week, and at end I do a sysprep /generalize. After the deploy from this image the Driver was installed and working. But when I make a discover for new hardware I become always an error from this driver.

I ill do the tet with your driver now.

Thanks Christophe

[Plume]

Just strang...

With this driver it's not better. I become always the same error and I just see that I already try this driver.

I ask me if I don't have a hardware issue with this computer. I will try with an other hardware but only in 1 month.

Thanks for your help.

Christophe

[Felix-FD]

I also didn't  find any solution for the problem of the driver with the Hardware ID

PCI\VEN_8086&DEV_1C3A&SUBSYS_1494103C&REV_04

I have a couple of PCs I'd like to reinstall with a Window 7 Prof.

I also saved from a pre-installed PC all drivers, but the System give me the error message, that no driver was found.

And no driver from the homepage fits....

I really don't have any idea anymore. It is disastrous.

Please help me

[Paul_Tikkanen]

Hi, Felix:

I have found that there is an issue with the MEI driver and the 8200 when installing it.

Please read this: It apples to XP, but should also work with Windows 7 too.

http://rikkoss.wordpress.com/2011/08/02/intel-ime-windows-xp-driver-issue-on-hp-8200-elite-sff-pc/

Try the procedure when after you install this driver:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=US&swItem=vc-933...

Paul

[Felix-FD · Accepted solution]

The part of the registry don't exist in Windows 7.

I found out how it works this afternoon.

You have to right click on the hardware in the device menue, not in the manager.

In "start/geräte und drucker/(yourPC)"

Then you choose the option that microsoft should find a reason via internet and voila.

I haven't thought that it was that easy...

many thanks

Felix

[Paul_Tikkanen]

Hi, Felix:

I'm very glad you found the solution to the issue when running Windows 7.

It will help others too.

Paul