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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-09-2014 08:32 AM

HP Recommended

 

Hi

 

I have this issue where sometimes there is a screen ask me to do diagnostics uefi using f2.

I have forget to capture the main screen problem.

once in a while there is a pop up with the problem while sometimes it is fine.

below are the image after i press f2.

 

my desktop has upgrade 4gb ddr3 to 8gb ddr3.

The upgrading come when i bought it.

Does it affect?

 

My desktop is hp pavilion slimline 400-335d

window 8.1

1gb vram

8gb ddr3

 

How to solve this issue?

 

 

hardrive.jpg

 

 

 

 

hardware.jpg

3 REPLIES 3

‎09-10-2014 08:53 AM

HP Recommended

Hello @Jenham,

 

I understand that you are getting hard drive errors and require assistance. I am going to recommend that you download and install the HP PC Hardware Diagnostics UEFI, which is the newest UEFI for your computer. Run the hard drive tests again.

 

Please re-post with the results of the hard drive tests if you still require additional support. Thank you for posting on the HP Forums. Have a great day!


Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!

Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.


Dunidar
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‎09-15-2014 08:36 AM

HP Recommended

Hi

 

When i don't on my computer for a period of time, this pop up.

Does this mean that the UEFI is old version?

 

error

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‎09-04-2015 02:49 PM

HP Recommended
Help just run an update on my hp laptop and now telling me I need a CSO number. Plain English please.
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