HP Support Forums
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08-18-2011 01:03 PM
I'm having the same problem with my HP Pavillion e9280t. I've had my computer for about 2 years with no problems until now.. It's better to look online for a solution. HP customer service is useless.
08-18-2011 03:46 PM
You might be experiencing a hibernation shut down. When you power up to do see a Windows screen indicating Windows Resuming? If yes, then try this Microsoft Fix It tip.
08-18-2011 06:13 PM
Thank you for your response.. No, I don't believe I'm having a hibernation shut down.. I'm usually working on the computer when it shuts down. The computer goes out as if you pulled the plug from the wall socket. When I power it back on, it starts normal, there are no messages of resuming or of an improper shut down.. It's starts like it normally does. Strange!! Thanks Again.
08-18-2011 06:21 PM
Can you tells what types of applications you are using when the PC shuts down?
Does the Event Viewer log show any events at the time of the shutdown?
08-18-2011 06:37 PM
It doesn't happen that often, maybe once a week.. I'm usually on-line.. no specific applications are running. I never viewed the log, but I'll make sure I do next time it goes out.. How do I know what log to view? There are so many different entries/logs...
I also downloaded the BIOS update.. I'll see if that solves the problem.. I'll post the results, good or bad.. Thanks for your help.
08-18-2011 07:44 PM
Unless I'm missing some part of the story, that behavior by HP tech support is completely UNACCEPTABLE !!!
I would send an e mail to the CEO and President Mr. Leo Apotheker.
Be polite and brief as possible explaining your problem and what you would like them to do, hopefully you will get a decent answer from the executive offices.
Now onto your problem....
I'm figuring that the PC IS under warranty?
If so they should have you send it in but I would see if you can get the executive office to simply have you send in your current unit and see if they will send you a refurbed equivilent so you don't have to be without a PC for too long. If you have important things on your current PC save them to a remote hardrive so you can reload onto the new unit.
I would first try to do a system repair before trying the BIOS flash update!
Set the PC back up to when it arrived new. There may have been a slight glitch from when you first set it up and the repair might correct the problem!
I would try the bios flash that is available for your PC
CAUTION!!! IF YOU DON'T USE EXTREME CARE WHEN DOING A BIOS FLASH YOU CAN RENDER THE PC UNBOOTABLE!!!
FOLLOW THE DIRECTIONS TO THE LETTER MAKE SURE THAT YOU GO TO THE SPECIFICATION PAGE FOR YOUR SPECIFIC PC TO MAKE SURE THAT THE BIOS UPDATE IS SPECIFICALLY FOR YOUR PC!!!!!!
Keep us posted .
08-20-2011 07:22 PM
I have the e9270f. I purchased it a couple years ago. I had issues like the ones you describe. I replaced the power supply with a larger supply and I also replaced the video card. It has been completely stable ever since. It is a good system and I'm happy with it..............now.
08-21-2011 05:43 AM
Was your unit still under warranty when that happened, and if not, was that repair very expensive?
Since my last message my computer completely died. It shut down by itself, again, and would not boot back up. It goes straight to the BLUE screen.. I tried to get it to boot in SAFEMODE and that also could not be done.. It went to system repair and when it re-booted, it was back to the BLUE screen.
I'm in the process of "trying" to get HP to repair my computer, since it is still under warranty. My warranty expires in December,2011. And that whole process is a nightmare.. As one forum member stated, the customer service respresentatives do not appear willing to help you get in-warranty service. The representative (Letty C.) stated to me yesterday, since I had my unit over "21 days", he couldn't help me, and he suggests that I contact technical support again..
Now this is somebody HP hired to assist their customers????????? So, I'm in the process of contacting senior management to get this resolved.. I never imagined that it would be so difficult to get in-warranty repair from HP.. This has really put a bad taste in my mouth, and I'm pretty sure my next computer will not be an HP..
08-21-2011 12:52 PM
My system was under warranty when the problems were occuring. But I never contacted HP because I'd read how they wouldn't help people. I'd read from other people where they said the power supply was under powered. I'd also added a second hard drive so was pretty sure that the power supply was really a problem now. So I replaced the power suppy. I replaced the video card because some of the messages I'd seen pointed to the video card. I didn't buy an expensive power supply or video card. I don't play games so I didn't need a high end video card. But since I've replaced those two items, by system has run without any issues. I agree that I shouldn't have had to spend that money, but I have a nice system as a result of it.