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12-03-2008 04:44 PM
Anyone have any issues with this PC line?
My Video fan sometimes makes noise and after 3 months the power supply failed. I know its the power supply because I put a temp one in and the PC is operational. I opened a ticket with support because its under warrantee and shouldnt cost me anything to replace. I have had nothing but trouble trying to get this issue resolved.
After several days going around with email support I called and had to start over. Seems the online support staff didnt finish the order. So I had to start over.
At this point I should just run down to Compusa and buy a new PSU and video card fan and just cut my losses and be happy.
I understand people are human, I went through the online support so there wouldnt be as much confusion and it was a mistake.
Has anyone else had issues with this PC? I'm a network analyst and have been working with HP and Compaq equipment for 10 years. RMAs are nothing new to me, I have never had so much trouble getting something repaired. Is there that much difference in home support and corporate support?
Sorry for the rant, its been a long day.
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12-03-2008 05:12 PM
12-03-2008 05:23 PM
They wont send me the parts to fix the issue, insisting that I send the PC in for a fan and PSU does seem strange. Good luck with your fan, I may just go buy the parts this weekend and fix it.
For now I have a spare PSU installed until I resolve the issue.
12-03-2008 05:33 PM
I've had this PC since June and have used it without problems until the last week or so. Now, whenever I am watching videos or working with film, or just leaving the machine unattended, it crashes, goes to blue screen (indicating a hardware failure) then reboots. Strange.
I popped the top and checked out all of the fans, made sure the memory chips were in their sockets correctly, did a full system diagnostics test (twice), made sure I have all up to date drivers.
Logfile indicates WHEA Bus/Interconnect error.
12-03-2008 05:44 PM
Look in device manager and see if you have any devices listed as problems.
Check the system event log and see if it lists any issues right before the crash.
It sounds like you could be over heating or you have a conflict and its causing the blue screen.
Next time it happens write down the blue screen code.
12-04-2008 04:39 PM
Well, it happened again and here's the report.
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
OS Version: 6_0_6001
Service Pack: 1_0
Device manager indicates no problem.
Event Log indicates unexpected system crash - no other data.
12-04-2008 05:49 PM
12-04-2008 06:27 PM
I'm using AVG, so switching out to Avast probably wouldn't be the best idea (according to the forum link you supplied).
The more I read posts about this problem, the more I'm beginning to suspect a glitch in the Vista program itself. I can't find a hardware conflict anywhere.
I've done a systen restore back to a time before the problems occured without result.
The crash occurs whether I'm using the computer or not.
12-05-2008 03:38 AM
12-05-2008 05:36 AM
There are alot of issues with these PC's. First I will never recommend to anyone to buy a HP computer as I will never ever buy one again.
If your having problems with your computer don't wait to get it fixed by HP, return it to were you bought it for a refund.