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Member Since: ‎04-24-2009
Message 1 of 17 (3,585 Views)

HP Pavilion Elite m9517c Desktop PC stuck on welcome screen

My problem is everytime I turn it on, I can't get past the HP welcome screen (with the 2 hands). I can't even boot in safe mode and can't do anything at all. Even if I unplug the power, turn back on, it's still the same. Stuck on the welcome screen. Please help. Thanks in advance.

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Member Since: ‎07-17-2009
Message 2 of 17 (3,575 Views)

Re: HP Pavilion Elite m9517c Desktop PC stuck on welcome screen

When you get to the HP blue screen (2 hands) enter the bios via F10 (setup).  Look for the diagnostics area and try some diagnostics.  Do you hear the hard drive spin up?

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HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP ENVY 17t Touch,i7-5500u,16GB, 256 GB SSD (on loan)
HP Photosmart 6520
HP Touchpad, HP Chromebook 11
Custom i7-5930k, X99, 16GB 2800 MHz DDR4, Intel 750 PCI-E SSD, (2)Samsung EVO 840 SSD, Corsair HX650, EVGA GTX 760TI, Corsair H75 water cooler
Windows 8.1 UEFI mode
Top Student
Posts: 9
Member Since: ‎04-24-2009
Message 3 of 17 (3,569 Views)

Re: HP Pavilion Elite m9517c Desktop PC stuck on welcome screen

hi,

thank you so much for your reply.  will try it tomorrow and will let you know. thanks again.

Top Student
Posts: 9
Member Since: ‎04-24-2009
Message 4 of 17 (3,548 Views)

Re: HP Pavilion Elite m9517c Desktop PC stuck on welcome screen

hi,

i tried pressing the f9 [diagnostics for my pc] and nothing's happening.  still stuck on the welcome screen. oh btw, sorry, it's one hand with the hp logo in the middle. basically can't do anythingSmiley Sad

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Message 5 of 17 (3,541 Views)

Re: HP Pavilion Elite m9517c Desktop PC stuck on welcome screen

[ Edited ]

Do you hear any beeps?  Does the hard drive spin up?

---------------------------------------------------------------------------------------
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP ENVY 17t Touch,i7-5500u,16GB, 256 GB SSD (on loan)
HP Photosmart 6520
HP Touchpad, HP Chromebook 11
Custom i7-5930k, X99, 16GB 2800 MHz DDR4, Intel 750 PCI-E SSD, (2)Samsung EVO 840 SSD, Corsair HX650, EVGA GTX 760TI, Corsair H75 water cooler
Windows 8.1 UEFI mode
Top Student
Posts: 9
Member Since: ‎04-24-2009
Message 6 of 17 (3,538 Views)

Re: HP Pavilion Elite m9517c Desktop PC stuck on welcome screen

thank you for your reply.  no beeps.  i don't hear any sounds.  it just turns on quietly

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Posts: 23,552
Member Since: ‎07-17-2009
Message 7 of 17 (3,537 Views)

Re: HP Pavilion Elite m9517c Desktop PC stuck on welcome screen

Can you get into the bios (setup) at the HP blue screen?  If yes, then try some internal diagnostics.

---------------------------------------------------------------------------------------
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP ENVY 17t Touch,i7-5500u,16GB, 256 GB SSD (on loan)
HP Photosmart 6520
HP Touchpad, HP Chromebook 11
Custom i7-5930k, X99, 16GB 2800 MHz DDR4, Intel 750 PCI-E SSD, (2)Samsung EVO 840 SSD, Corsair HX650, EVGA GTX 760TI, Corsair H75 water cooler
Windows 8.1 UEFI mode
Top Student
Posts: 9
Member Since: ‎04-24-2009
Message 8 of 17 (3,520 Views)

Re: HP Pavilion Elite m9517c Desktop PC stuck on welcome screen

thank you so much for your patience and help.  no, i can't. can't get into diagnostics, bios, safe mode, setup. nothingSmiley Sad

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Posts: 23,552
Member Since: ‎07-17-2009
Message 9 of 17 (3,504 Views)

Re: HP Pavilion Elite m9517c Desktop PC stuck on welcome screen

Do you have any bootable CDs (repair, installation, diagnostic) that you could try and see if they can boot up? 

 

Are you comfortable enough with opening up the PC?  If yes, then unplug the PC and open it up.  Clean out all the dust and then carefully remove and replace (reseat) all the cables going to the motherboard.  Do the same for the memory dimms and the video card if you have one installed.  Leave the PC open and power it up looking to see if all the fans are working and again listen for the hard drive to spin up.

 

If you don't want to try the above then take your PC to the local PC repair shop or call HP support.

---------------------------------------------------------------------------------------
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP ENVY 17t Touch,i7-5500u,16GB, 256 GB SSD (on loan)
HP Photosmart 6520
HP Touchpad, HP Chromebook 11
Custom i7-5930k, X99, 16GB 2800 MHz DDR4, Intel 750 PCI-E SSD, (2)Samsung EVO 840 SSD, Corsair HX650, EVGA GTX 760TI, Corsair H75 water cooler
Windows 8.1 UEFI mode
Top Student
Posts: 9
Member Since: ‎04-24-2009
Message 10 of 17 (3,493 Views)

Re: HP Pavilion Elite m9517c Desktop PC stuck on welcome screen

no, i don't  i have a cd though that would reformat it but not just repair it.

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