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nitefae
Posts: 9
Member Since: ‎04-24-2009
Message 1 of 17 (3,425 Views)

HP Pavilion Elite m9517c Desktop PC stuck on welcome screen

My problem is everytime I turn it on, I can't get past the HP welcome screen (with the 2 hands). I can't even boot in safe mode and can't do anything at all. Even if I unplug the power, turn back on, it's still the same. Stuck on the welcome screen. Please help. Thanks in advance.

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Big_Dave
Posts: 20,751
Member Since: ‎07-17-2009
Message 2 of 17 (3,415 Views)

Re: HP Pavilion Elite m9517c Desktop PC stuck on welcome screen

When you get to the HP blue screen (2 hands) enter the bios via F10 (setup).  Look for the diagnostics area and try some diagnostics.  Do you hear the hard drive spin up?

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HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad, HP Chromebook 11
Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Plextor M.2 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT
Top Student
nitefae
Posts: 9
Member Since: ‎04-24-2009
Message 3 of 17 (3,409 Views)

Re: HP Pavilion Elite m9517c Desktop PC stuck on welcome screen

hi,

thank you so much for your reply.  will try it tomorrow and will let you know. thanks again.

Top Student
nitefae
Posts: 9
Member Since: ‎04-24-2009
Message 4 of 17 (3,388 Views)

Re: HP Pavilion Elite m9517c Desktop PC stuck on welcome screen

hi,

i tried pressing the f9 [diagnostics for my pc] and nothing's happening.  still stuck on the welcome screen. oh btw, sorry, it's one hand with the hp logo in the middle. basically can't do anything:smileysad:

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Big_Dave
Posts: 20,751
Member Since: ‎07-17-2009
Message 5 of 17 (3,381 Views)

Re: HP Pavilion Elite m9517c Desktop PC stuck on welcome screen

[ Edited ]

Do you hear any beeps?  Does the hard drive spin up?

---------------------------------------------------------------------------------------
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad, HP Chromebook 11
Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Plextor M.2 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT
Top Student
nitefae
Posts: 9
Member Since: ‎04-24-2009
Message 6 of 17 (3,378 Views)

Re: HP Pavilion Elite m9517c Desktop PC stuck on welcome screen

thank you for your reply.  no beeps.  i don't hear any sounds.  it just turns on quietly

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Big_Dave
Posts: 20,751
Member Since: ‎07-17-2009
Message 7 of 17 (3,377 Views)

Re: HP Pavilion Elite m9517c Desktop PC stuck on welcome screen

Can you get into the bios (setup) at the HP blue screen?  If yes, then try some internal diagnostics.

---------------------------------------------------------------------------------------
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad, HP Chromebook 11
Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Plextor M.2 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT
Top Student
nitefae
Posts: 9
Member Since: ‎04-24-2009
Message 8 of 17 (3,360 Views)

Re: HP Pavilion Elite m9517c Desktop PC stuck on welcome screen

thank you so much for your patience and help.  no, i can't. can't get into diagnostics, bios, safe mode, setup. nothing:smileysad:

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Big_Dave
Posts: 20,751
Member Since: ‎07-17-2009
Message 9 of 17 (3,344 Views)

Re: HP Pavilion Elite m9517c Desktop PC stuck on welcome screen

Do you have any bootable CDs (repair, installation, diagnostic) that you could try and see if they can boot up? 

 

Are you comfortable enough with opening up the PC?  If yes, then unplug the PC and open it up.  Clean out all the dust and then carefully remove and replace (reseat) all the cables going to the motherboard.  Do the same for the memory dimms and the video card if you have one installed.  Leave the PC open and power it up looking to see if all the fans are working and again listen for the hard drive to spin up.

 

If you don't want to try the above then take your PC to the local PC repair shop or call HP support.

---------------------------------------------------------------------------------------
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad, HP Chromebook 11
Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Plextor M.2 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT
Top Student
nitefae
Posts: 9
Member Since: ‎04-24-2009
Message 10 of 17 (3,333 Views)

Re: HP Pavilion Elite m9517c Desktop PC stuck on welcome screen

no, i don't  i have a cd though that would reformat it but not just repair it.

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