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ClaudeBoutch
Posts: 8
Member Since: ‎08-10-2009
Message 1 of 2 (1,149 Views)

Hard Drive Problem Under Warranty

 

Hard Drive Problem Under Warranty

Hi,

The Desktop is :

HP Pavilion Elite m9177c - I had-it since nearly a year and a haft

Still on Warranty (for Parts)

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Problem : Since a while One of the 2 Hard Drives had a Problem

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QUESTION :

How does-it work with HP for Covering Parts Under Warranty ?

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1- Do I have to return the HD with all the info on-it in exchange or

2- Do they supply a New HD without exchange ?

3- or …

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Thanks,

And may God Bless

Claude

Associate Professor
RoyalSerpent
Posts: 1,250
Member Since: ‎01-27-2009
Message 2 of 2 (1,136 Views)

Re: Hard Drive Problem Under Warranty

Contact HP.  You'll need to return the defective drive.  If the drive is dead, then you will not be able to wipe the data on the drive.  I'd avoid the cross-ship option.
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