Having trouble with sound

[Barryward32]

The built in sound from my G72-B63NR Notebook isn't working. when i go to mixer located in volume control it shows that there is sound. But i can't hear anything please repond asap.

[DavidPK]

Hi,

Try the following.

Download the Realtek HD Audio installer on the link below and save it to your Downloads folder.

http://ftp.hp.com/pub/softpaq/sp50501-51000/sp50701.exe

When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers.  Right click the Realtek audio device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

When complete, restart the notebook and let Windows fully load.  Open your Downloads folder, right click on the Realtek installer and select 'Run as Administrator' to start the installation.  When this has completed, right click the speaker icon in the Taskbar and select Playback Devices.  Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button - check if you now have audio.

If you still have no audio, open windows Control Panel, open Administrative Tools and open Services.  Check that the following services are all showing as Status= Started and Start-up Type= Automatic

Audio Service

Multimedia Class Scheduler

Windows Audio

Windows Audio Endpoint Builder

If you need to make a change to any of the above, just right click the service and select Properties, then in the dropdown box next to 'Start-up type',  select Automatic and click Apply to save the change.  Then click the Start button.

Regards,

DP-K

[Barryward32]

Can't find audio service everything else is there though

[DavidPK]

Hi,

Do you get audio if you plug a set of headphones in?

Regards,

DP-K

[Barryward32]

Sorry for the wait i've actually been really busy lately, but to answer your question, yes it does work with earphones, but not without.