HP Support Forums

Join in the conversation.

Search the Community
turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.

Re: Help DVD Rom Wont Work (57 Views)
Reply
Reply
Topic Options
jhefreyzz Top Student
Top Student
jhefreyzz
Posts: 15
Registered: ‎01-13-2012
Message 1 of 3 (81 Views)
Report Inappropriate Content

Help DVD Rom Wont Work

‎04-15-2012 04:27 AM

my DVD Rom Won't work

it is a nightmare

i can't insert any Recovery Media on my ROM

 

i notice a orange light blink below the shutdown icon or symbol that located on the front of my cpu

when the light turns to black the DVD rom stops Reading the DVD

 

please Anyone help me

0
Reply
0
Please use plain text.
 
Intern Intern
Intern
DoinTFN
Posts: 88
Registered: ‎10-08-2009
Message 2 of 3 (61 Views)
Report Inappropriate Content

Re: Help DVD Rom Wont Work

‎04-18-2012 12:35 PM

jhefreyzz

 

without knowing which product you have, model number, version of windows etc,  (which would help by the way)  it sounds like the drive is not reading disks.  Here's a document with troubleshooting steps that may help.

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01897812&cc=us&dlc=en&lc=en

 

good luck.

I am an employee of HP
0
Reply
0
Please use plain text.
 
jhefreyzz Top Student
Top Student
jhefreyzz
Posts: 15
Registered: ‎01-13-2012
Message 3 of 3 (57 Views)
Report Inappropriate Content

Re: Help DVD Rom Wont Work

‎04-18-2012 07:12 PM

my pc model is p6340d

anyone can help me

the link above dont works for me

0
Reply
0
Please use plain text.