12-26-2013 04:49 PM
To get the quickest, most accurate response from the community, please include the following in your post:
A brief Subject title including:
- Product Name
- A short description of the problem
A detailed message with the following information:
- Product Name and Operating System
- Description of the problem including:
- Error messages, if any
- Any changes made to your system before the issue occurred
- Do not include the product serial number or any private information
Read more: Advice for Asking the Very Best Question
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