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Honor Student
tahoeterry
Posts: 2
Member Since: ‎07-31-2014
Message 1 of 3 (120 Views)
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Inserting and removing memory stick for loading photos from camera.

I currently have a HP Envy23 All In One Computer.  When inserting the Memory Stick PRO Duo for loading pictures on the computer, I must push the memory stick all the way in to access and load the photos.  The memory stick goes all the way in the slot and does not have a function to remove the memory stick.  I believe the slot is for multi sized memory sticks.  

 

This does not seem right.  To get the stick out, I must use a pair of tweezers in the opening to grab the stick and pull it out.  This takes some effort to grab the stick.  Is there some special procedure that I need to use to get the Memory Stick out of the slot?

 

Thanks for your help.

 

Tahoeterry

HP Support Agent
Dunidar
Posts: 5,346
Member Since: ‎09-03-2013
Message 2 of 3 (76 Views)

Re: Inserting and removing memory stick for loading photos from camera.

[ Edited ]

Hello tahoeterry,

 

I understand that you are having issues getting your Memory Stick PRO Duo out of your HP ENVY 23 and are looking for assistance. Have you tried pushing the memory card in until it clicks. This should release the memory card and allow it to pop out for easy removal. If this does not work as I indicated then I think it would be best if you contact HP Technical Support for repair options, as there may be something physically wrong.

I would like to thank you for posting on the HP Forums. Have a great day!



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Honor Student
tahoeterry
Posts: 2
Member Since: ‎07-31-2014
Message 3 of 3 (64 Views)

Re: Inserting and removing memory stick for loading photos from camera.

Thank you so much for your help.

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