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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Accepted Solutions
HP Recommended
Your 2.4GHz wireless keyboard mouse combo was not delivered with a usb cable.
It uses a usb dongle which connects the mouse and keyboard wirelessly to the destop PC.
You can't purchase a replacement dongle.
A wireless dongle is permanently coded to the pairs of keyboards and mice combos at the factory.
Your tech support should have told you that.
If your keyboard were bluetooth it would have been a different story and a replacement generic Bluetooth dongle could have been purchased.
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
HP Recommended
Your 2.4GHz wireless keyboard mouse combo was not delivered with a usb cable.
It uses a usb dongle which connects the mouse and keyboard wirelessly to the destop PC.
You can't purchase a replacement dongle.
A wireless dongle is permanently coded to the pairs of keyboards and mice combos at the factory.
Your tech support should have told you that.
If your keyboard were bluetooth it would have been a different story and a replacement generic Bluetooth dongle could have been purchased.
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
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HP Recommended
HP Recommended
You are welcome.
I would find another technician. He did not have enough knowlege about the difference between wireless and bluetooth keyboard mouse\keyboard combo implementations to share his thoughts on the subject. There is no such thing as a generic wifi dongle for keyboards.
He thought wrong.
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
