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Student
MikeL96413
Posts: 1
Member Since: ‎04-11-2009
Message 1 of 2 (929 Views)

My HP s3400f will not recognize my WD Passport

I have tried every USB port and all options in device manager and it still shows up as unknown device.  I have been to both the HP and WD sites and cannot find an answer and am about ready to throw in the trash.

 

Thank you for the assistance!

 

MikeL96413

 

 

Master's Graduate
sumsolstice
Posts: 430
Member Since: ‎03-23-2009
Message 2 of 2 (884 Views)

Re: My HP s3400f will not recognize my WD Passport

Does the HP see any other USB drive, such as a USB Key/thumb drive?

 

Does the WD drive work on any other PC?

 

I've got a couple of Passports - have used them on a number of HP PCs.

 

-dm (an HP employee, but the comments and suggestions are mine, not my employers).

-DM (HP Retiree)

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