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Nickwf13
Posts: 4
Member Since: ‎03-14-2014
Message 1 of 2 (130 Views)

No sound external on hp 500-005a cept with headphones?

My sound won't work on new HP 500-005a. Can only work with headphones. Its enabled, not muted and I can't work it out. Can you help??

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erico
Posts: 26,960
Member Since: ‎01-07-2009
Message 2 of 2 (120 Views)

Re: No sound external on hp 500-005a cept with headphones?

[ Edited ]

What is the installed operating system?

 

Is this something recent that happened after an update or perhaps the addition of new hardware?

 

Have you considered using Windows system restore and choosing a restore point dated before the issue began?

 

Doing this will not cause any data loss and is reversible.

****I am a volunteer, I don't work for Microsoft or HP****

2014 Microsoft MVP - Microsoft Windows Expert - Consumer

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