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05-11-2012 07:40 AM - edited 05-11-2012 07:43 AM
Product Number: QE446AV#ABA
I have just received my h9-1170t Phoenix desktop machine. Here's my story:
I currently own a GTX 590 with my older HP desktop (i7-920) and I had to buy a larger PSU (750W) in order for the machine to boot up and run. This all works well.
I decided to get a new computer with faster CPU and hence the new purchase. However, the h9-1170t comes with a much slower GTX 550Ti graphics card and a 600W PSU.
When I received my new computer yesterday, I swapped out the 550Ti with the GTX 590 and put my 750W PSU into the new computer. Booted up the computer and observed the BIOS screen and start sequence. When the screen went black just before you see the "Staring Windows" logo, the computer just froze. Windows did NOT start.
I called Customer support and they told me to put the original GTX 550Ti back in the computer and try booting it up. Sure enough, I saw the Windows Logo and computer booted up fine.
Problem: I can not accept this computer if it can't boot up Windows 7 with my GTX 590 installed. That's a huge investment down the drain ($750). I don't understand why my older HP computer boots up fine with the GTX 590 and GTX 550Ti but this new one doesn't.
Question: Has any tech support engineers tested their systems with the GTX 590? Something is really amiss between the new motherboard used and Windows with the GTX 590 because it works in the BIOS. You can even do the standard tests in the BIOS and they all pass.
As it stands, I'll have to return this new computer for a full refund.
Any suggestions would really help before I decide to return this.
05-11-2012 09:07 AM
Can you post an image of the NVIDIA 590 inside of your new HP h9-1170t. Perhaps I can see an installation issue.
I don't think it's reasonable to expect HP to test every video in each different model PC with a different power supply. The hardware and software test set has to be kept within reason to keep the costs competitive and affordable.
BTW, I noticed that many manufacturers have pulled the 590 from their web sites.
05-11-2012 09:15 AM
Hello Big Dave!
I was hoping you'd chime in here so we can see what's going on.
I can post up some screens after I get off from work, but consider this for a second. The GTX 590 works fine in my older HP product with i7-920.
Let's assume that the installation is fine (after all it does work when you are in the BIOS). What would cause Windows 7 not to start? Is there any way that I can see the boot info on the screen after the BIOS has loaded everything it needs?
05-11-2012 09:47 AM
Post 2-3 images of the NVIDIA 590 installation in the hp-1170t.
"Assume" is a bad supposition.
05-11-2012 04:10 PM
I have heard what I am about to tell you in the past. And this very well could be the case with the new system. HP locks the system down where you cannot add a higher wattage power supply on certain models. It will not boot. Like I said. This could be happening to you and its locked to only 600w power supply. Hope I am wrong though. You have a awesome machine. I have a Phoenix as well but its a h9-1110t. I have a evga superclocked gtx 560 in mine. Also. The board might not be compatible or need a bios update for a single sli card. A very possibility.
05-11-2012 04:18 PM
Yes I have seen posts where PSUs over 650 watts didn't allow the PC to boot. This might be the same issue or a different wrinkle of the same issue since the other video card does work with the larger PSU.
05-16-2012 08:12 PM - edited 05-16-2012 08:13 PM
I am willing to bet that it has to do with the fact that this is a double GPU card. Essentailly a SLI situation even though it is a single slot (although double wide) card. That in addition to a brand new Pegatron mobo/BIOS which isn't equipped for this powerful of a card. Got to be something between the BIOS and the twin GPUs causing it not to POST.
Its your money so you do what you want of course, but if you like the Phoenix and want to keep it, I would consider trading/selling that GTX 590 (which is awesome of course- but last gen since the Nvidia Kepler 600 series cards are out now).
You could easily get a new GTX 680, and pocket a few bucks I would think. Just MHO. Sure - you would lose a little oomph, but not that much. You'd still have a better card than most, including me and more than enough to crush any current game/app or program.
My humble rig:
HPE h9-1120t Phoenix with an i7 2600, HP liquid cooler, 16GB RAM at 1333MHz, XFX Radeon HD 6950 (overclocked "XXX" version), 600 watt stock PSU, Hitachi 7200RPM 6GB/s HDD, HP BD ROM/DVD drive, 22" LG Flatron HD monitor, Razer DeathAdder gaming mouse.
05-16-2012 09:01 PM - edited 05-16-2012 09:08 PM
Nope. that's not it either.
After several hours of playing around with this computer, I've figured out what the problem is and basically returning it to HP (the FedEX guy comes tomorrow).
Whoever built this computer, created 3 partitions on the SSD drive. 1) System drivers (including drivers for the GTX 550Ti, 2) regular data partition, and a 3)restore partition). In the BIOS, they are using this UEF priority which can only point to the SSD (disabling this priority doesn't allow Windows to boot at all).
Attempting to blow away this SSD is a nightmare. Using a DVD with Windows 7 on it will get you the Win7 install screen, however, it always uses the drivers on the SSD (which in turn doesn't deal with a different video card on the mb than what was configured with the system). Disabling the SSD yields not getting Win7 to operate all since it can't find the drivers on the SSD, it will ask you to browse for them.. the problem then is that you can't point it to the SSD because it doesn't have drivers for it. You are forced to NOT be able to wipe out Win7 on that drive unless you use a 3rd party app to do it. The problem is that you need Windows 7 to identify with that motherboard and chipset - which requires drivers.
I guess I could have downloaded the drivers on a DVD and then pointed to them but the Browse will not even identify the DVD drive so I can open it (clicking on the device letter yields an "Can not open drive D: not ready" message.
All in all, too much of a pain to deal with so....
I kept my older HP computer and bought an SSD for that. Installed Win7 on that and everything works fine - with 590 in tow (although I ended up buying a GTX 670 in the process).
I'm done with HP for now. I'll build my own computer when the time comes.
05-17-2012 12:31 AM - edited 05-17-2012 12:39 AM
Wait what? My Phoenix came with a ssd and hdd. I had no problem nuking the ssd drive and loading a fresh version of Windows 7. That was with using a WIndows 7 w/SP1 dvd. Before doing that. I downloaded all the drivers off the HP site and burned them to a cd. I have also not had a problem doing a factory restore with a different video card installed. I done that simply to test my restore discs I had made upon setting up the new pc. Mine came with a 550 Ti. But, has a Evga Superclocked GTX 560 in it. You are not doing something right or over looking something simple. But, you are sending it back. So it does not matter I guess. To bad it did not work out for you. It is a great machine. If you change your mind once you see my post. I would be happy to assist you more and getting it going for you.
Or I am not understanding what you are saying. If so. I apologize. You should also only be seeing the OS and Recovery partitions. Example of mine. Which btw. The recovery partition can be deleted once you make recovery dvds and confirm they work.