PEGATRON (Asus) M2N68-LA Narra 6.01 CPU Upgrade - Error: Unsupported CPU installed (8413 Views)
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PresarioOwner
Posts: 11
Member Since: ‎07-24-2010
Message 1 of 25 (8,413 Views)
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PEGATRON (Asus) M2N68-LA Narra 6.01 CPU Upgrade - Error: Unsupported CPU installed

I have an AMD Phenom II X4 965 which I want to put in a Compaq Presario CQ5308UK.

 

The motherboard is a PEGATRON (ASUS) CORP M2N68-LA Narra6 v6.01

 

It states here

 

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c01925534&product=4032824&lan...

 

that my motherboard supports the AMD Phenom II X4 965. So I ordered one.

 

My BIOS version is 5.20, I cant find any update for this, but when I put it in and switch on its a black screen and then it says

 

ERROR: Unsupported CPU installed.

PC will automatically power down in a few seconds.

 

Then it powers down.

 

Support have been absolutely useless. I cant believe that this is stated as supported and then no one wants to deal with it not working. Wtf is HP playing at?

 

Anyone got any ideas on this, or is it a waste of 150 quid and a new rule never to buy from HP again, ever?

 

Help would be greatly appreciated to get this supposedly supported processor working.

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Big_Dave
Posts: 19,752
Member Since: ‎07-17-2009
Message 2 of 25 (8,410 Views)

Re: PEGATRON (Asus) M2N68-LA Narra 6.01 CPU Upgrade - Error: Unsupported CPU installed

This is the motherboard for your PC.  I can see the processor upgrade information. I am not sure what the "D" on the X4 models indicate.  Try clearing the CMOS.

 

The bios is the key.

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HP e9280t, i7-960, 12GB, Vertex 3 120, ATI 4850
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad
Custom i7-4770k, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-3770k, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT
Tutor
PresarioOwner
Posts: 11
Member Since: ‎07-24-2010
Message 3 of 25 (8,405 Views)

Re: PEGATRON (Asus) M2N68-LA Narra 6.01 CPU Upgrade - Error: Unsupported CPU installed

Hi

 

Thanks for your response.

 

D is for Denab, which is the name they gave the processor I think.

 

How do I clear the CMOS?

 

Whats the difference between BIOS and CMOS?

 

Will try this tomorrow.

 

Cheers

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Big_Dave
Posts: 19,752
Member Since: ‎07-17-2009
Message 4 of 25 (8,403 Views)

Re: PEGATRON (Asus) M2N68-LA Narra 6.01 CPU Upgrade - Error: Unsupported CPU installed

The instructions for clearing the CMOS are at the motherboard link posted above.

---------------------------------------------------------------------------------------
HP e9280t, i7-960, 12GB, Vertex 3 120, ATI 4850
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad
Custom i7-4770k, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-3770k, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT
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FattysGoneWild
Posts: 351
Member Since: ‎12-11-2009
Message 5 of 25 (8,383 Views)

Re: PEGATRON (Asus) M2N68-LA Narra 6.01 CPU Upgrade - Error: Unsupported CPU installed

I have the same board and got some information from someone at HP. Like you. I want to upgrade to a quad. I was told the following processors shipped with that board and "should" work. No guarantee. 

 

AthlonX2-7550 2.5G Kuma AM2+ 95W / PhenomX3-8650 2.3G Toliman AM2+ 95W / PhenomX4-9650 2.3G Agena AM2+ 95W / PhenomII-X2-545 3.0G Callisto AM3 80W / PhenomII-X3-720 2.8G Heka AM3 95W / Phenom II-X4-810 2.6G Deneb AM3 95W / Phenom II-X4-925 2.8G Deneb A / AthlonII-X4-635 2.9G Propus AM3 95W

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PresarioOwner
Posts: 11
Member Since: ‎07-24-2010
Message 6 of 25 (8,377 Views)

Re: PEGATRON (Asus) M2N68-LA Narra 6.01 CPU Upgrade - Error: Unsupported CPU installed

Well, that is a lot more detailed and clearer info than they provide on the motherboard specs. Yet tech support told me in chat and on phone that the CPU I have will definitely work.

 

HP used to be a great company, but this is shoddy.

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PresarioOwner
Posts: 11
Member Since: ‎07-24-2010
Message 7 of 25 (8,370 Views)

Re: PEGATRON (Asus) M2N68-LA Narra 6.01 CPU Upgrade - Error: Unsupported CPU installed

Ok, I cleared the CMOS and tried the new CPU again.

 

Still same error message

 

Anybody got any ideas about what to do with the new CPU, as it looks like I am going to have to take it back, swap it or sell it. But I dont have confidence in anything HP have written on the website, or anything tech support tell me.

 

If anyone reading this has got one of these working in this motherboard then please let me know.

 

Does anyone have any experience of modded BIOS?

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FattysGoneWild
Posts: 351
Member Since: ‎12-11-2009
Message 8 of 25 (8,363 Views)

Re: PEGATRON (Asus) M2N68-LA Narra 6.01 CPU Upgrade - Error: Unsupported CPU installed

I would exchange it for this processor Phenom II-X4-925 2.8G Deneb that was in that list. I don't see why it would not work if it was shipped on the same board. And the information comes from HP's internal system information. You would be helping a lot of people looking to upgrade to a quad if it works.

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PresarioOwner
Posts: 11
Member Since: ‎07-24-2010
Message 9 of 25 (8,349 Views)

Re: PEGATRON (Asus) M2N68-LA Narra 6.01 CPU Upgrade - Error: Unsupported CPU installed

Well the returns policy is that I cant return it unless its in a sealed box. Which it isnt. So I have to do something with it first - either mod the bios or sell it I guess. If I sell it then I will look at upgrade, but to be honest I am so angry with HP at the moment that I dont want to make a decision about another CPU.

 

When I bought this computer I thought I was making a good decision, but now I have had to deal with the TERRIBLE tech support and misleading information written on the website, typed to me in chat and told to me over the phone - well, if a company is prepared to lie like that then what CAN you trust them on?

 

Last time I make this mistake. 

Grad Student
FattysGoneWild
Posts: 351
Member Since: ‎12-11-2009
Message 10 of 25 (8,326 Views)

Re: PEGATRON (Asus) M2N68-LA Narra 6.01 CPU Upgrade - Error: Unsupported CPU installed

I hear you on that. I remember when buying mine. It did not come with a rear chasis fan. I asked HP what size fits. I called in and they did not even know what I was talking about. Out sourced customer service ftl. I could hardly understand them from the broken english. So I asked online chat. They assured me it was 120mm fan. Not even close. I even asked on the forums and could not get a reply. It ended up being a 92mm fan that was needed. I think they sell these things for cheap with no upgrading in mind for people and hope you do not require assistance.

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