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dano2714
Posts: 3
Member Since: ‎12-26-2013
Message 1 of 5 (437 Views)
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Pavilion 500-123w processor upgrade won't work

I have the HP Pavilion 500-123w computer with the H-Joshua-H61-uATX (Joshua) motherboard. I just purchased this computer on Dec 23rd, 2013.

 

According to the HP product specification website, it said the motherboard will support an Intel Core i7-2xxx (Sandy Bridge) Quad Core processor.

 

So I purchased an Intel Core i7-2600K processor and installed it. When I turn on the computer it says "ERROR UNSUPPORTED PROCESSOR - YOUR COMPUTER WILL NOW SHUT DOWN." It won't even let me get into the BIOS because it shuts down after a few seconds.

 

I had already installed the newest BIOS update on the HP website before I installed the processor. The BIOS version is JOS_817.ROM V8.17

 

I have researched this motherboard on other websites and they said this motherboard DOES support the Intel Core i7-2600K processor.

 

When I put the original processor back in, everything works fine. I have installed the new processor 3 different times and I get the same error message.

 

Are there any jumper settings I need to change on the motherboard? Has anyone else had this problem?

 

I am an electronics tech and have done computer repairs for years. To me it sounds like there is a problem with the BIOS not recognizing the new processor.

 

Thank you for any help,

Dan

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old_geekster
Posts: 9,842
Member Since: ‎11-21-2008
Message 2 of 5 (434 Views)

Re: Pavilion 500-123w processor upgrade won't work

Dano, welcome to the forum.

 

The key here is the wattage of the processor:

 

Intel Core i7-2xxx (Sandy Bridge) Quad Core         up to 95 W

 

If the wattage of the processor you bought is more that 95W (125W for instance) it will not work.  Also, the OEM motherboards in HP computers are made to HP specs.  Thererore, the information found on other websites referring to retail motherboards is not applicable.

 

Please click "KUDOS" if I have helped you and click "Accept as Solution" if your problem is solved.

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Top Student
dano2714
Posts: 3
Member Since: ‎12-26-2013
Message 3 of 5 (429 Views)

Re: Pavilion 500-123w processor upgrade won't work

Thank you for the quick reply. I just double checked, according to the box the processor came in, it is a 95 watt processor.

 

This is the one I purchased at NewEgg.

 

Intel Core i7-2600K Sandy Bridge 3.4GHz (3.8GHz Turbo Boost) LGA 1155 95W Quad-Core Desktop Processor Intel HD Graphics 3000 BX80623I72600K

 

 

Top Student
dano2714
Posts: 3
Member Since: ‎12-26-2013
Message 4 of 5 (425 Views)

Re: Pavilion 500-123w processor upgrade won't work

Oh no, I just heard from HP Support and they said:

 

"Dan, I have checked the product specifications of your PC and gathered the information that your PC is compatible with Intel Core i7-2xxx (Sandy Bridge) Quad Core, but the Intel Core i7-2600K processor is not compatible with your PC. So, I would recommend you to install with Intel Core i7-2600 (Sandy Bridge) Quad Core.

 

So the i7-2600 is a little different from the i7-2600K. Wish I had known that before I spent over $300 dollars on the new processor.

 

I should have bought separate components and built a new computer from scratch, that way I could upgrade it if I needed to. Oh well, we live an learn. Factory computers aren't easily upgradable.

 

Thank you very much for your help, I sincerely appreciate it.

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old_geekster
Posts: 9,842
Member Since: ‎11-21-2008
Message 5 of 5 (398 Views)

Re: Pavilion 500-123w processor upgrade won't work

Dan, for future reference, the "K" in the processor number means that it is unlocked and can be overclocked.  This is why it is not compatible.

___________________________
-----------------------------------
HP TouchPad
- 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 9

HP Split 13 x2
- 1.6 Ghz; 4 GB memory; SSD 128 GB; Win 8.0

HP Phoenix ENVY 810-135qe
- i7-4770K (liquid cooled); 8 GB memory; GT 640 (4 GB), SSD (Samsung EVO 840-500 GB); 600W PSU; Win 7 Ultimate

HP Photosmart 7520 AIO


++++++++++++++++++
**Click the Thumbs Up on the left to say 'Thanks'**

Intelligence is God given; Wisdom is the sum of our mistakes!

___________________________
I am not an HP employee.
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