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01-29-2009 04:03 PM
Nothing special about it. My extra media bay had a HP created splice, branching off from one of the SATA connectors. (You'll encounter four types in the original setup.....the big motherboard 24 pin connector, 2 or 3 SATA thin black connectors about an inch wide, a little 4-pin connector for the card reader panel, and a number of basic 4-pin connectors......most of which are not used).
The connections i had to do were:
1. Motherboard 24 pin
2. Hard drive SATA
3. DVD SATA (I only ordered one CD/DVD drive)
4. Little 4-pin to media reader
5. The 6-pin PCI Express (new) to the new graphics card.
I think that was it.
I excluded the wireless networking device from my system.
01-29-2009 05:23 PM
So, umm, yes. A girl thank you very much!
Anyway, the only cable I am uncertain about is the one that comes from the back of the media drive cage and that has a small, rectangular, flat black plug on the end. It looked like it needed to plug into one of the front panel pin areas on the motherboard so that any LED on the media drive would light up when the drive is plugged in? I just chose an open, seemingly matching set of pins on the mobo labeled front panel of something. It has been a while, so I may not recall exactly what they are labeled. Teehee! See? I AM a girl!
01-29-2009 07:44 PM
I bought my m9340f in August before my fall semester of college. I'm pretty sure I paid over $1,000. During that semester, I remember one time when I heard the fan making the loud humming/choking noise. However, I turned off the computer and when it turned back on it was fine. I thought nothing of it.
So, anyways, when I started using the computer again in the spring semester, after Christmas vacation, the fan would consistantly make the noise. Once in a while it would get louder or fade away but for the most part it was just a consistant nuisance. At this point I didn't even know it was the graphics card fan. I thought it was the chassi fan. Luckily I was able google it and came across this thread. I listened to the advice given on the first page about adding a drop of oil to the graphics card bacause I don't like spending time with customer service and waiting/mailing etc. and getting a replacement that reportaly has a problem with the model...(however now I see someone got a 9800 model O.o...you deserve it man...I wouldn't have the patience to battle with em).
It took about a half hour for me to do. I never took apart a graphics card before so it was an interesting experience. But now having done it, I could probably cut that time in half. So it's all good, butalthough I shouldn't have go through that to begin with. I used 3-In-One sae20 motor oil although I doubt it matters for this cheap little fan.
It runs silently once again for about 1.5 weeks now. I'll be sure to report back if anything changes.
Oh and btw did anyone else break a grey wire that was wrapped around the top of the tower. I assumed it was there for warranty purposes when I accidentally broke it, but just want to make sure. Whatever it is, I don't need it.
01-30-2009 11:33 AM
I posted the following review on Amazon.com, which I recommend that all of you do as well. If HP knows that we aren't going to just tolerate these issues, they will be more likely to actually create a decent product in the future. To visit the Amazon page, visit the following URL:
Below is my review, which tells my own story about the fan problem.
As mentioned in several other reviews, my computer started making a horrible, loud and fast clicking noise. The noise began about one month after I purchased the computer and got worse and louder over time. The noise is VERY loud when I first start the computer. After that, it quietens down for a bit then it starts back up loudly (though not AS loud) and continues like this pretty much all the time. Sometimes it will stop for a while but it always starts back up eventually. The only good thing that has come of this is that now I'm saving energy by turning the computer off when I sleep because I can't tolerate the noise.
Today I finally caved and called customer service. I had initially thought it would be an exercise in futility, which is why I hadn't called them previously. I knew it would be a huge waste of my time. I know that I shouldn't think negatively but it's hard not to when you have dealt with these types of technical support lines before.
After Googling the problem I had and reading these awesome reviews on Amazon from people with the same problem (thanks so much for sharing your stories you guys! It is GREATLY appreciated!) I decided that it was my graphics card that was making the noise. So I decided to call and hope that HP Customer Service would have already realized that this was a problem with the computer and that, since many other people suffered with this same problem, they would have an easy solution already prepared.
After doing a bit of diagnostic work over the phone, the rep agreed that the problem was with my graphics card (more precisely, the FAN on the card) and said that they would send me a new one.
I had asked him earlier about their extended warranties and in-home service plans so he started trying to talk me into purchasing an "In-Home Extended Service Plan". That was what he told me the name of it was since I told him I wanted to Google it and find out some information about it before I purchased it. He seemed offended that I wouldn't simply take his word for it that I should buy this plan. It was $169.99 for two years (and more for more years). When I inquired about a refund policy he informed that there were no refunds. When I asked if I could read the contract (terms) in writing before purchasing the plan, he said that the terms were "confidential" and that I would be emailed the contract after I purchased it. It was so frustrating to me that this guy kept responding to my questions like he was a robot, as though he had no idea why I had these concerns and he wasn't the least bit interested in helping to allay my fear of getting ripped off. He just kept acting overly confident, hoping, I'm sure, that if he acted confident enough I would stop asking legitimate questions and just buy the plan. He eventually got so fed up with me that he said that he was cancelling the purchase and was just going to mail me the product and I could install it myself. I said that was fine.
So he connected me next with the rep who was going to mail me the part. I had a new debate with this guy. He was going to mail me the exact same graphics card that I already had. I didn't understand why this graphics card would be any better than the first one. If the first one didn't work properly, and so many other people were having the same problem with it, WHY then did he think that giving me another one just like it would solve the problem? He could only keep repeating to me that this was the card that was the right one for my computer. He seemed to have no clue as to how to relate to me on the level of helping me understand the problem I was asking about, which seemed to me a simple problem to understand. They were also both Indian which didn't make it any less frustrating, although fortunately they weren't as hard to understand as some of the foreigners I've spoken with in the past. They just acted like your typical customer service robot with no personality or empathy.
The next problem came when he told me that I would need to return my old graphics card to them within THREE DAYS of receiving the new one. He had to get my credit card number from me, but "not so he could charge it", but just to insure that they received my old card back. I can totally understand the need to get the part back, but I didn't understand this three day policy. I had to press him to get him to admit that, if I did NOT return the part in three days, they would charge me the full price of the graphics card, which was $150-$200 (he didn't know the price and had to guess at it). And this is considering the fact that most people have no idea how to remove a graphics card and replace it with a new one, but yet they expect you to do it within three days. They are obviously doing this in a greedy attempt to make money off of unwitting victims. They weren't going to tell me that they were going to charge me. I had to question him about it. They are just so shady. I can't believe they act this cocky and expect me to take everything they say at face value when it is exceedingly obvious that they are trying to scam me at every chance they get.
Other problems I've had with this computer.... This is unrelated to the fan problem, but it indicative of a more serious problem, which is HP's lack of respect for their customers.
I upgraded to Vista Ultimate 64 bit so that may be what is causing some of the problems. Even so, it's frustrating to have so many glitches with a brand new, top-of-the-line computer.
1. Internet Explorer freezes up and shuts down randomly and frequently. This doesn't seem to happen as much when I use the 32 bit IE. The 64 bit version is intolerable.
2. When I plug my iPod in, iTunes doesn't come up sometimes. One day, I plugged it in over 5 times and also tried other cords and all of the different USB ports and it still didn't come up. I had to restart the computer to get it to detect my iPod. I've had continuous iPod/iTunes problems. iTunes also freezes up. I've had to reset the iPod several times.
3. I wasn't able to get all of my Windows Updates properly. One of the important updates that my computer needed was one that made Vista compatible with other programs. This update wouldn't install, although other updates installed just fine. Microsoft didn't seem to have any notion of how to fix this problem when I checked their site. (I think it eventually installed as I don't see it in the list of needed updates anymore.)
4. I'm always getting errors about Adobe Flash Player not working properly within IE.
5. Power2Go has stopped working (when tried to copy a DVD)
6. When trying to edit a DVD, it wouldn't pull the video off the DVD. The computer also wouldn't read the DVD and simply play it. (It plays on regular DVD players. This is an unfinalized disc.)
7. I get an error every time I check email through Windows Live Mail. The error doesn't affect me getting my email. It is just another minor nuisance. It is trying to download (through IMAP) my "Gmail" folder, which doesn't need to be downloaded but there seems to no way to tell it to stop trying.
8. Would not install driver software for new HDMI w2408h 24" LCD monitor. Received "unspecified error". Apparently, many other people are having the same problem with this monitor. Thanks, HP, for another excellent product.
9. Cannot use diagnostic software that came with monitor.
10. AVG anti-virus kept disabling itself.
11. My USB ports in the front of the computer don't seem to work. I have to plug my iPod cord in the back of the computer if I want it to pick up the iPod.
12. This form that I'm typing in right now keeps popping my cursor back to the top, making me scroll back down to find my place again. This has happened 15 times already. It just happened another 3 times in a row. I think it had to do with the URL I posted at the top. I cut it out and now it seems okay. (No, I wasn't the URL because it continued doing it.)
Though I'm sure there are probably more things that I'm forgetting, this is all I can think of right now. Sorry to get off topic with other things but I want everyone to know that the fan noise is not the only problem I'm having. The entire computer seems to be somehow cursed. I'm thinking I'll install Windows XP, which is a shame because I like so many things about Vista, but apparently it is just crap and it's incompatible with so many things that it makes it intolerable. Let's all go picket outside HP's office and demand a better product! I'm tired of them ripping me off and creating products that break down in a short amount of time so that you are forced to buy new ones. We have run out of landfill space in our world yet these companies like HP just keep making more and more crappy products, despite the fact that have also consumed a large amount of our natural resources already. Capitalism is NOT working. It's destroying the world and everyone in it. We need serious change!
As for the good things, there are some of those too. I love the new features of Vista. I wish they would work out the kinks because I enjoy using it. The computer itself is really fast and I love that. It has a great deal of potential. I just don't know why they felt the need to skimp on parts such as the graphics card. It made me really regret purchasing this computer. I wish I had read reviews first.
01-30-2009 02:08 PM
Sorry to hear about all the issues. Yeah, when you talk to tech support, you ned to know everything beforehand. Eevrything that is wrong, everything that will fix it and everything that you need to DEMAND to redress the issues with your brand new computer. HP got a lemon card fan design from NVIDIA and will not admit it. Who knows? Maybe HP needs 20,000 of these things to go bad before they recall. Maybe never. Maybe HP was the designer of the fan selection and installation on the NVIDIA card.
Whatever the case, the vast majority of your operating system problems will go away with Windows 7. I've been running the 32 bit for 2 weeks now. It is excellent. Fast and clean, it is pretty much Vista refined and perfected. I hated Vista, however, 7 runs faster than even XP did.
Windows 7 won't debut till next winter, however, you can demo until August if you're up for it. Just a thought.
01-30-2009 04:40 PM
Also a link to everything you could ever want to know about 64 bit things (this site is worth its weight in gold for giving 64 bit problem work arounds):
After a successful installation, you may install your favorite programs only after verifying that each one specifically states it is compatible with 64 bit Os's. This can be tricky. If a program states in "System Requirements" that it is Vista compatible, that does NOT mean it is 64 bit compatible. If you cannot get something that specifically says it is 64 bit compatible, it is not. There are some occasions when you can get non-64 bit compatible programs to install and run, but this is rare and you need to be very careful with them. Since these programs are looking in folders arranged in and named in the Windows XP folder format for where to install, save and erase programs, you have to keep a watchful eye on them to make sure they do not erase or over-write something important. Ususally, however, they will just not install or work at all.
If you had the typical bloated HP installation of the Vista operating system as a 32 bit system with all of your programs installed, and then tried to upgrade using a 64 bit Windows program that you purchased....well, you are doomed to experience difficulties. For instance, my PC came with the HP operating system installation, but it was 64 bit. However, I wanted all the HP bloatware off my PC. I also wanted Vista Ultimate instead of Home Premium. So, I used a newly purchased Ultimate 64 bit upgrade disc and a program called v-Lite to create my own operating system installation with all the service packs, hotfixes and drivers slipstreamed into the disc which I then burned to a DVD. To do this, you must research and find all the necessary 64 bit compatible drivers. Just taking them off the HP disc or HP website is not good enough. Most will need to be found elsewhere. You must get the proper chipset drivers from the Intel site, the proper video card drivers from the Nvidia site, the proper Hauppage TV Tuner drivers from the Hauppage site, etc. Some of the other hardware drivers and programs (infrared, bluetooth, fax, etc.) can be downloaded from HP's site, but try to find as many of the big item drivers as possible on the appropriate hardware manufacturers site. Some people will try to scare you and tell you that doing this will cause your PC to run less effectively or not at all since HP sets up certain parameters in the BIOS, on the motherboard, in the magic universe, blah, blah, blah. That just is not true. I am also sorry to tell you that by choosing a 64 bit operating system, you have caused yourself more trouble than good (for now). I learned this the hard way. It is only my opinion based on my experience and is centered around the program/driver compatibility issues. Once more companies start writing for 64 bit compatibility, it won't be such a problem. However, I have seen quite a few software companies plainly state they have no plans to support 64 bit, which is ludicrous, since this is the future standard! Without 64 bit, we cannot take advantage of the larger amounts of RAM above 4 gigs that we have the opportunity to use. Whatever! They will learn eventually. For now, it is our job to circumvent all the idiots and make our PCs run as well as we can (or better than they can)! Google "v-Lite" and do some reading in their forums. You will learn a lot and empower yourself in the process.
In the meantime, make HP send you a new video card. When they say you have 3 days to return a card, they mean you have 3 business days (not counting weekends) from the time you receive your new card to get the old card picked up by FedEx (or you drop it at a Fed Ex location and it shows in the system returning to HP). Again, it must show in the FedEx tracking system as returning to HP with 3 business days of your receipt of the new card. The old video card must then be back at HP within 15 business days from the time you received your new card. I have done the procedure twice now. Yes, there is some risk for you in having your credit card charged. Unfortunately, HP does have to protect themselves from dishonest people, but I have had no trouble with my credit card in this process yet. Just remember to keep screen shots and receipt copies showing all dates, and remember to not dilly dally in the process of getting cards swapped out. To me, this is the part of the process that I can get behind for HP. I am sure they have been burnt too many times in the past, and that makes it harder on all of us. The part I cannot get behind is the difficulty in getting this fan issue attended to, and so we must all stay on them for as many times as it takes to make them do the right thing. As of today, my third video card from HP has been working for a few weeks with no further noise. It was not until I got an American on the tech support line (sorry India, no offense) that I finally got someone who acknowledged this as a problem and said it would be taken care of. I questioned that statement, since one of the Indian reps previously said he would take care of the problem for me too (although at the time it sounded insincere), but the American guy was as good as his word. I could tell the process would be different by how he handled me and the transaction. By the way, if someone tells you they have to have a supervisor call you back to help you, understand that you will say "OK", hang up, and call right back to get another rep. You will never get that call from a supervisor. I did not, even after calling twice to ask about it, and another poster I saw in a different forum never heard from a supervisor or anyone else ever again either. to be contd in next post...
01-30-2009 04:41 PM
Good luck! We are all here to help each other...thank God!
01-30-2009 04:43 PM
Thanks for the tip. I would rather go forward (with Win 7) than backwards to XP, although I'm hesitant to install an operating system that is still in Beta testing. It's hard to believe it wouldn't have glitches. But I am curious enough about it that I may give it a go. 7 has always been my "lucky number" so maybe the number will be a good omen.
I use a lot of different programs and some of them are old versions. Do you use many programs on your computer or do you mostly just do email, internet, etc.? I use FrontPage 2003, Macromedia Fireworks MX, and iTunes to name a few. I'd like to know if these are going to be compatible before upgrading.
01-30-2009 06:32 PM - edited 01-30-2009 06:40 PM
I did not mean to go back to XP. But, perhaps I misunderstood what you were talking about. I just came across this article mentioning the iTunes and Internet Explorer 64 bit issues. Have a read. It is interesting:
I use Firefox as my web browser. I also use programs written by small software companies, but I had to look long and hard to find 64 bit compatible programs to meet my needs.
Please check out the web site I mentioned earlier. http://www.start64.com/index.php. They will really be able to help you with a lot of 64 bit questions. I have heard great things about Windows 7 by the way. But, since the trial can only be used up to about three months I think, you would then have to reinstall your old operating system and programs all over again I think. Too much hassle for me. Vista works fine for me. No glitches at all, other than me not knowing the OS as intimately as I did XP. Because I knew XP so well, there was nothing I could not do to it and recover from if needed. With Vista, I don't dare mess with much unless I expect to re-install my OS fairly frequently from making mistakes. That is how I learned XP though, so there is really nothing that is that much worse about Vista, if I am honest about it.
Below is a link to a program that says it will override the driver enforcement policy in Vista which may allow some of your programs to run without a lot of extra fuss. Read what they have to say and try out the program to see if it helps. I have not used it, but I am considering trying it out for fun. Be aware that you have to disable Vista's User Account Control before using this program. UAC is Vista's main security feature, as well as the one that causes the most heartburn to experienced users. If you are not PC somewhat savvy, or do not have an excellent antivirus AND anti-malware program (and I do not mean any free versions chikita, then do not try this.
By the way, trying to type a reply in the HP forum causes my web page to jump too, and I use Firefox. The secret is to click in the reply box twice before trying to type. This is most likely an HP web site issue (something in the way they wrote the site) and not your problem. If I weren't lazy, I would look at the code to see what the deal is, but I don't care enough.
02-02-2009 09:25 AM
Just a friendly update with a new solution to my problem .. and hoping it will help some out. I did receiver a 2nd card, which from the tech's response "was a bad card ". Really? They seem to be all bad cards... Anyways.. I and my fiance' thought the oil in the fan option to be the right route.. Except.. When inspecting things and moving the fan after taking the housing off and rotating it with my finger it was not the fan making noise. We looked on the housing to see scratches from where the fan was rubbing on the housing. I do not know if everyone knows that when a fan in a PC spins it raises up to spin. Well either the housing did not give enough clearance or the housing has semi-melted down but the fan was rubbing on the black plastic housing. We removed the card and the housing reinserted the card started her up and everything was silent ! This has been about a month now and everything is quit and happy. The only problem and question is does removing this "housing" cover or whatever it is ,can it cause heat problems? As far as I know this is only to help spread the heat or keep dust out of the heat sink and fan. Is this correct? Well removing this plastic has kept things moving and silent I do not even know my computer is on unless my TV is on or I look at the lights.. LOL This is amazing and I did not have to fidget with the fan, oil it or remove any sticker or cap.. I believe this would void warranties.. whereas removing the top of this can easily be put on with no knowledge of H.P's , I'm Sure ... I just wanted to throw this tidbit in so hopefully no one has to OIL anything... When it comes to a Power Supply , I might want to upgrade mine but I think I will have a comp. tech do that I am not comfortable in doing something of that nature but if they are going to whack me with a lot of money then I will suck it up and do it myself ! :-) Anyways, I am definitely in on helping with a class action suit or better business bureau action, but do not know where to start or if anyone will help me back this up.. Anyways , they should not be allowed to treat customers this way especially when we have paid big bucks for their systems, maybe we should have bought an AlienWare LOL ... But really, I have read the comments on Amazon and C .Net and have posted a review ON C.NET - So please check that out too, and post a review also !!!
Thanks For everyone's time , and If anyone needs a step by step Instruction to removing this plastic cap,
Please reply or message me , IT is much safer and simpler in solving this issue !!!