Pavilion s3020n will not reboot.

[Ronen]

Hi All,

I recently got this error and I don't know how to solve.

It starts but the display have no signal (Blank).

What did I check up to this level:

Checked the display.

Checked the Hard Drive. ( can see the data with SATA to USB interface on another computer).

Power supply on.

CPU fan on.

CD drive will make noise at start up.

Blue light on the power switch is on.

Symptom in detailes:

When I reboot the system I hear the power supply fan starts and stay turning. then I hear the CD drive make noise and then it goes to and stay there without reaching the hard drive and continue on reboot. I can't see the green hard drive light on the front panel flashing when it accesses the hard drive as it used to.

All this time there is no display so I can't tell what is happening. Beside the above checks I have tried disconnecting components to see if its the cause.

I disconnected teh CD drive first then the modem card then took the memory card out and tested it on a different computer and it was OK.

I'll appreciate any help on this before spending money on sending it out.

Thanks,

Ronen.  

[Bill_Hicks]

did anything change recently? Install any new software or hardware?

Try the steps in this hp article and let us know how it goes:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00899280&lc=en&dlc=en&cc=us&rule=4454&product=3...

[Ronen]

Hi Bill,

Sorry I forgot to mention I did go though this document.

The failier was sudden and not after any system change.

The screen is not coming on as I mentioned and there is no system respond so I can't revert the system to an earlier stage.

Thanks,

Ronen.

[RasterBlaster]

Read this...

HP LImited Warranty Enhancement

Your model applies if it is within RX890AA-ABA and RX890AAR-ABA. You might need to have HP replace the motherboard.

Message Edited by RasterBlaster on 12-12-2008 11:24 PM

[Ronen]

Thanks to All for your help, Thanks RasterBlaster (Teacher),

I chatted with HP support and they are working on replacing my motherboard.

Happy Holidays,

Ronen.

[Not_Satisfied]

I did send my 3 computers in to have their motherboards replaced.  When I got them back all worked well for 8-10 weeks and then we have the same problem.  My problem is that HP now states that my machines are out of warranty ane will not look at or even talk to me without charging me.  I have a problem with a company policy that will in this case cause me to go to a different brand (more likely Dell).  If I have to buy or pay to have them correct their problem I might as well get rid of the problem once and for all.  On the other side I purchase about 10 million dollars worth of HP equipment either in desktops, laptops, or servers.  I will now take a look at all of those and see if I will continue to do business.  So happy to know that the consumer side of the company has such a lack of support, and will impact the comercial side.  I will also let as many collegues know of my experience and disappointment.

[foranpdx]

My motherboard died in February, I sent it in under the extended warranty and the motherboard was replaced.  Got the computer back in March, by July the new motherboard had died.  I called and they wanted $300 to repair.  I tried again this week to get a good response and was told by the tech that the motherboard would be replaced for free.  I have the chat transcript and they reconfirmed 2x that it would be fixed for free.  Was told to expect a call within 24-48 hours.  No call, so I called them today, and was told that the tech I chatted with was wrong, and they won't replace it.  I tried to explain that I had it in writing that it would be replaced for free, and again was told that the tech was wrong.  They would be happy to fix it for $300 and the warranty on the replacement would be good for 3 months.  Very frustrating, as I spent over $600 for this computer brand new and it's only 2 years old.  There is no way I'm going to pay for a replacement only to have it perhaps happen again.  I certainly won't spend my money on another HP computer.  Very disappointed in HP's customer service.

[reallymad]

I just got my Pavilion S3020N back from the infamous motherboard repair.  STILL NOT WORKING!!!  Talked with a support tech and was informed that by the Model and Serial number this should not have been done for free.  If I want to send it in they would try to fix again but not for free.  I have had

3 HP desktops, probably 6 printers, and two laptops.  I am writing this from my MAC!!!  ITS THE ONLY COMPUTER THAT WORKS.  I might stay with the printers, but I am on my way to get another system right now.  YOU CAN BET YOUR FANNY it will NOT BE A HP!!!  And their facility is two blocks down the street!  THANKS HP.

[dodtgr66]

Your Problem was never the MOBO. In fact it was the Power Supply.  I had the same Problem and checked my Power Supply Voltages and almost ALL Where Missing. Just had enough Voltage to look like the Computer Turned on.

[dmiller_1028]

Did you find a power supply that would fix and replace HP, if so where ?