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12-11-2008 09:58 PM
I recently got this error and I don't know how to solve.
It starts but the display have no signal (Blank).
What did I check up to this level:
Checked the display.
Checked the Hard Drive. ( can see the data with SATA to USB interface on another computer).
Power supply on.
CPU fan on.
CD drive will make noise at start up.
Blue light on the power switch is on.
Symptom in detailes:
When I reboot the system I hear the power supply fan starts and stay turning. then I hear the CD drive make noise and then it goes to and stay there without reaching the hard drive and continue on reboot. I can't see the green hard drive light on the front panel flashing when it accesses the hard drive as it used to.
All this time there is no display so I can't tell what is happening. Beside the above checks I have tried disconnecting components to see if its the cause.
I disconnected teh CD drive first then the modem card then took the memory card out and tested it on a different computer and it was OK.
I'll appreciate any help on this before spending money on sending it out.
12-12-2008 08:35 AM
did anything change recently? Install any new software or hardware?
Try the steps in this hp article and let us know how it goes:
12-12-2008 08:16 PM
Sorry I forgot to mention I did go though this document.
The failier was sudden and not after any system change.
The screen is not coming on as I mentioned and there is no system respond so I can't revert the system to an earlier stage.
12-12-2008 11:22 PM - edited 12-12-2008 11:24 PM
Your model applies if it is within RX890AA-ABA and RX890AAR-ABA. You might need to have HP replace the motherboard.
Please post rather than send me a Message. It's good for the community and I might not be able to get back quickly. - Thank you.
10-19-2009 08:26 AM
I did send my 3 computers in to have their motherboards replaced. When I got them back all worked well for 8-10 weeks and then we have the same problem. My problem is that HP now states that my machines are out of warranty ane will not look at or even talk to me without charging me. I have a problem with a company policy that will in this case cause me to go to a different brand (more likely Dell). If I have to buy or pay to have them correct their problem I might as well get rid of the problem once and for all. On the other side I purchase about 10 million dollars worth of HP equipment either in desktops, laptops, or servers. I will now take a look at all of those and see if I will continue to do business. So happy to know that the consumer side of the company has such a lack of support, and will impact the comercial side. I will also let as many collegues know of my experience and disappointment.
10-21-2009 01:16 PM
10-22-2009 08:06 PM
I just got my Pavilion S3020N back from the infamous motherboard repair. STILL NOT WORKING!!! Talked with a support tech and was informed that by the Model and Serial number this should not have been done for free. If I want to send it in they would try to fix again but not for free. I have had
3 HP desktops, probably 6 printers, and two laptops. I am writing this from my MAC!!! ITS THE ONLY COMPUTER THAT WORKS. I might stay with the printers, but I am on my way to get another system right now. YOU CAN BET YOUR FANNY it will NOT BE A HP!!! And their facility is two blocks down the street! THANKS HP.
02-09-2010 10:38 AM
Your Problem was never the MOBO. In fact it was the Power Supply. I had the same Problem and checked my Power Supply Voltages and almost ALL Where Missing. Just had enough Voltage to look like the Computer Turned on.