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Re: Pegatron IPMTB-TK motherboard - is this still a problem? (1681 Views)
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Big_Dave
Posts: 17,065
Registered: ‎07-17-2009
Message 11 of 25 (1,848 Views)

Re: Pegatron IPMTB-TK motherboard - is this still a problem?

Notae,

 

What bios level is your PC running? Bios 5.29 is the latest level posted.  What is the revision level of your motherboard? 1.04E01 seems to be the most stable revision level.  You can use the HP Support Assistant to locate this information.

 

 

SA.jpg

 

 

 

Disable the 1394 port in the bios and then monitor your system.

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notae
Posts: 3
Registered: ‎05-30-2010
Message 12 of 25 (1,832 Views)

Re: Pegatron IPMTB-TK motherboard - is this still a problem?

[ Edited ]

Here are the current specs.

 

Specs.JPG

 

What does disabling the 1394 port do, and how would I go about doing that in the bios?

 

The main problem that the PC has is the "Failing Drive" Drive_Failing.jpg

 

 

Disk_manage.JPG

 

This problem existed before the Mobo swap from HP.

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Big_Dave
Posts: 17,065
Registered: ‎07-17-2009
Message 13 of 25 (1,826 Views)

Re: Pegatron IPMTB-TK motherboard - is this still a problem?

[ Edited ]

Notae,

 

So if your hard drive is failing, then the solution to your problem is obvious.  You may want to update the Intel Storage Management Software in case you are getting a false positive hardware indication.  You might also want to check the cables going to the hard drives and make sure that they fit tight.

 

Intel Storage Manager  Intel Rapid Storage Technology download

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notae
Posts: 3
Registered: ‎05-30-2010
Message 14 of 25 (1,810 Views)

Re: Pegatron IPMTB-TK motherboard - is this still a problem?

Dave, I updated the ISMS and reset the Failing Drive Status back to normal and will watch it for the time being. I guess if I get the failure notice again, I will have to go through HP support and try and get a new Drive.

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JapanPegatron
Posts: 5
Registered: ‎06-21-2011
Message 15 of 25 (1,698 Views)

Re: Pegatron IPMTB-TK motherboard - is this still a problem?

I speak for myself as the sad owner of a nightmare machine with a Pegatron IPMTB-TK motherboard.  Living in Japan, where I don't speak the language much, I bought an HP machine here in September 2009 believing the company a good one, and one from which could get solid support, and in English.  Boy was I wrong (I did get help in English online--but it was all basically false and endless runaraounds.  As for HP Japan--getting help in English is near impossible).  Add to that a machine with no end of troubles and you might get close to imagining the problems I have had here.  After sinking all kinds of money {not to mention hours upon hours)  (some as a result of recommendations from online support) into the thing for software and hardware hoping to solve the endless problems I now discover it is the motherboard?

 

I have had other companies' machines that have rarely given me minor problems, and some of them for years.  At this point I am dead sure a recall would be a step in the right direction.  For me, however, that would be very very very little very very very late--and would probably cause me more problems due to language issues.  I am sworn off HP for life.  I hope other people have better luck.  Thanks HP for your false and misleading help and information, and for your rotten hardware.

 

 

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JapanPegatron
Posts: 5
Registered: ‎06-21-2011
Message 16 of 25 (1,692 Views)

Re: Pegatron IPMTB-TK motherboard - is this still a problem?

You know what I'm doing with my HP machine?   I'm stripping out everything except the motherboard.  I'm not going to post on here exactly what I'm going to do with the motherboard, but if you use your imagination, you're probably in the vicinity.

 

As for the parts stripped out--like the cpu, the hard drive, etc?  I'm building my own machine with them.  HP did fix my machine once under warranty.  But now that my warranty is done, I'm done with HP.  No more trusting false information from their online help.  No more endless headaches with purchasing replacement parts, etc and trying to diagnose problems for which there is scant solid information.

 

Good luck to you.  You might consider doing the same thing.  For me at least, I can't wait.

 

 

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JapanPegatron
Posts: 5
Registered: ‎06-21-2011
Message 17 of 25 (1,688 Views)

Re: Pegatron IPMTB-TK motherboard - is this still a problem?

My computer with its Pegatron motherboard are currently asleep--asleep that is if hitting the sleep button by mistake means good night gracey.  I hit the sleep button by mistake about a week ago.  Since then, no amount of following the instructions with a black blank screen and endless beeping from the thing have achieved anything except about five hours of frustration a night trying to get the thing working again.   I have ripped all the components out now except for the cpu and motherboard--all following the instructions as per HP's help page.  Next thing I plan on doing I will not state here.  Use your imaginaiton.

 

Thanks HP.

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Big_Dave
Posts: 17,065
Registered: ‎07-17-2009
Message 18 of 25 (1,685 Views)

Re: Pegatron IPMTB-TK motherboard - is this still a problem?

Hi,

 

You are experiencing endless beeping?  Review this information. HP BIOS beep codes.

 

 

BTW, I have the same motherboard and I don't have any issues.

 

Have you reviewed this information? settlement

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Honor Student
JapanPegatron
Posts: 5
Registered: ‎06-21-2011
Message 19 of 25 (1,681 Views)

Re: Pegatron IPMTB-TK motherboard - is this still a problem?

Not to scare if you have no issues.  But not yet. 

 

I do wish you well, though, so don't get me wrong.

 

 I have had near endless problems from the getgo about a year and a half ago.  The last few months have been relatively fine though, but it was only a matter of time. 

 

As for getting help from lawyers in the US, I live in another country and can't get help here in English from HP very easily, let alone lawyers..  US HP will not help me--they have directed me to HP here repeatedly despite me making it clear to them I have languages issues here. 

 

As for the beep codes.  It's two short beeps then a long one,  five times--pointing to a graphics card issue.  Removing the graphics card caused no change in the beep codes--which suggests the card is fine.  After that first fifteen beep series of beeps there are eight or nine more short beeps, then nothing.  It used to do that routine over every 10 mintues or so.  Now it is silent after doing the routine once.

 

 

 

 

 

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Big_Dave
Posts: 17,065
Registered: ‎07-17-2009
Message 20 of 25 (1,679 Views)

Re: Pegatron IPMTB-TK motherboard - is this still a problem?

Hi,

 

Does your graphics card require a PCI-E power connector?  If yes, is it plugged in?

 

Try clearing the CMOS and make sure that the CMOS battery is installed correctly.

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