HP Support Forums
Join in the conversation.
01-09-2012 08:13 PM
I purchased a Touchsmart 300 computer last year and despite 3 x attempts to repair it (3 motherboards, replacement RAM and a new hard-drive) it is still non-functioning.
Has anyone else had problems with their touchsmart machines and how did HP respond?
I have been waiting since 09/12/2011 and I still do not have a working computer.
I am only able to contact a call centre in the Phillipines who try to be helpful but are never able to answer questions.
All they can do is send emails to superiors in Australia who I am unable to communicate with.
This is poor service compounding inferior equipment.
01-11-2012 04:04 PM
Hi, let me begin by apologizing for the issues you are having with your product and obtaining resolution. I am part of an escalation team and I believe that I can help you.
What I can do is set you up with a case manager who will work to resolve your case. For me to do that, I will need some information that is normally not allowed to be posted on the forums. To access your case in our database I need your email and/or phone. Your should NOT post that in the forum, but I will provide you with a secure email account that I monitor where you can send this. Once I have verified your account information I can put you into an escalation channel and work with you to resolve this. The email address is: email@example.com
I am an HP employee
01-11-2012 10:22 PM
01-16-2012 06:42 AM
01-19-2012 02:58 PM
01-22-2012 07:46 PM
01-30-2012 10:22 PM
02-01-2012 07:35 PM